Birchwood Comfort Systems LLC — Local services in Birchwood

I.. called on two different days to have a tech look at my heating and cooling system that was not working. On both days the voicemail acknowledged that if i leave a call back number they would be back with me. Did not happen at all so I had the cell number and left a text message explaining the issue. The response was "got It". I sent another text asking if they could come soon to check out. The response was "Today yes. Just don't know what time yet". I responded "Thanks". I waited all day and no one showed so I text at 5:21 pm. to let them know that I had cleared my schedule for the day so I would be there. They text me back "It will be late now. I coach little league in Winter tonight". I text back "how about 8am tomorrow morning" " I will be out the rest of the evening". Winter is 50 miles from Birchwood so what time was he planning on coming? No response on any of the text. I called this morning to listen to the voicemail to find he is now on vacation until July. What kind of business treats past customers like this? Mike does not have a customer Mind Set but rather one about Mike!!! ...

These guys were amazing. I would use them again in a heartbeat. They got back to me in less 24 hours during a busy 4th of July week. Came out right away. Needed a part in rice lake and they went and got it and returned to my place in an hour. Very courteous and professional. Very good value for the high...

We Highly recommend calling Mike and Birchwood Comfort Systems- what a great experience! His after hours customer service was fantastic- we will be using them going forward for all our heating...