Pit Stop BBQ Smokehouse — Restaurant in Birchwood

My parents live in town so I used to come here all the time under the previous management. Since it was bought out by Synergy, food quality has gone down. However, my review is primarily about the service. Apparently their kitchen is not open on Mondays in the winter. I understand this being not a very populated area, but not only is it not posted anywhere, it took 5+ minutes of my waiting to order for someone to tell me that. Totally fine that the kitchen isn’t open if you post that on your website, your door, where you place your order, etc. but that wasn’t the case. The menu boards were lit up as normal and there was no indication that I couldn’t order food When it says online you are open and you aren’t, that sucks for people who travel specifically to get dinner there! We used to eat here multiple times a week when owned by Ed. Don’t think we...

I stopped in here the evening of November 1st on my way home and after having a rough day. I stopped in for ice cream, and while they were out of the pints of my favorite, Zanzibar chocolate, they had it in the large tubs in the display case. The very kind, friendly and helpful young men working that evening went out of their way to carefully package me up a couple scoops in a bowl to go, and took care to carefully pack the cones so they would be fresh when I got home, over an hour later. I always stop here when on my way to visit family and friends, and am never disappointed. A big thank you to these wonderful young men who really brightened up my evening. If only all places had such excellent...

Stopped here after trail riding and was so happy we did! One of us had fish, which was yummy and one of us had a mushroom & swiss burger with a side of 5-cheese mac n cheese. Both were great and plenty of food. Plus, the option to dine-in was so...