UPS Customer Center — Local services in Bishop

Mailed 2 pkgs that were supposed to be delivered 7/30/25. On 7/31 I looked at tracking and it said the address needed to be updated, so I called customer service. Xylem told me that the address was correct (which it was), but my daughter in law didn't live there. I assured him she lived there and gave them her cell phone #. He said they'd call her 8/1 and deliver the pkgs. On 8/1 my daughter in law did not receive a call and the pkgs still weren't delivered. So I called again on 8/1 and was told by Hershita that the address needed to be updated (which I had clarified the 31st with Xylem). She told me the pkgs could be picked up by 10pm the 1st at the warehouse or the pkgs would be delivered the 4th. I asked her if they could just keep the pkgs at the store for pick up on the 4th and she told me no, they'd be delivered. I repeated the plan for the 4th (re: pkg delivery) for clarity with her. On 8/4 the pkgs still weren't delivered, so I called customer service again. I was told that the pkgs had been kept at the warehouse (argh!). I explained the previous 2 conversations and told her to just leave the pkgs at the warehouse. On 8/6 my daughter in law went to the warehouse to pick them up and was told they didn't have the pkgs that they were out for delivery (are you kidding me?). Luckily it was early enough in the morning and they were able to stop the truck to get the pkgs off for her. What a frickin' mess. I will not be...

DO NOT USE THIS UPS!! We had a package overnighted and paid $63 It was important medical supplies. The driver did deliver a package but it was not the correct package. The proof of delivery photo was of this incorrect package. Since their hours are awful we couldn't get ahold of anyone. Followed the online instructions to file a claim. Claim was declined because they showed it was delivered. Five days later the correct package finally was delivered. The driver switched the proof of delivery photo to now show the correct package but did not update the delivery date. COMPLETELY SHADY! Not to mention the package looked like it had been ran over or stepped on. I have emailed, called and got nothing but a run around trying to get a refund on the overnight fees. They keep sending us to new people to talk to. I don't understand why the customer has to so inconvenienced for the company not doing their job and what we paid for. My elderly mother then had to re-mail the medical supplies back to us, obviously not using UPS, since it arrived 5 days late and we already went back home. Now I have to inconvenience my friend who shipped us the package in the first place to try and get a refund from the shipper. Who again is not their fault. It is 100% the drivers fault. This is the worst customer service and business I've ever encountered. Use FedEx, USPS or even deliver your package by hand, as it is a better bet...

Depends on who you get at the counter. A couple folks are customer service oriented. The rest seem like they can care less, and they do care less. I called ahead and requested that an overnight express envelope be available at their dropbox and was told that one may or may not be there when I arrived--this from the guys that work in the back a 20 second walk to the box out front. I absolutely needed to send out express that day and explained that. You'd thing they'd want to take my $80 by assuring me that an envelope would be left out front. Finally, grudgingly, the employee agreed. I arrived and guess what, no envelope. I gave up and shipped with Fedex, which cost an extra $10, but was shipped with assistance...