COAL N TERRY VINTAGE — Local services in Bloom Township

Their customer service is extremely frustrating... I’ve tried every possible way to get a hold of them and it is impossible. I’ve tried IG comments and DM, their website, their email(CS and Jamie), I’ve even called. I see nothing but complaints regarding their CS or people simply trying to get a hold of this company it’s absurd. All I wanted was information regarding my order which has been on pre-shipment for days regardless of me paying for expedited shipping. Wish I would’ve done better research before ordering from them because I have never experienced such amount of unprofessionalism. I spent $100 + to have 2 T-shirt’s here ON TIME and it’s not looking like that’s gonna happen. Not sure if this is a scam but this is my last resort

Update: They have now resorted to refund my entire order after leaving this review and one on the BBB my order was on pre-shipment for days after asking for expedited shipping. I ordered these for a special occasion and now they have left me high and dry. They refunded and didn’t even bother to contact me. They are just plain petty. I didn’t want a refund all I wanted was to be contacted by ANYONE saying that my package would be shipped THAT IS ALLLLLLL. This has to be the worst company I’ve...

Really wanted the item I ordered :/ No such luck. I placed an order for shorts that Beyonce wore, so- naturally I expected them to be inundated with orders. Coal N Terry was unprepared. My tracking number was sent quickly and I monitored it over a period of two weeks. The email stated that custom items take an average of 5 days to make- so fine. But at day 14 with NO update to the tracking, I reached out to get clarity. There was mixup in the order number, but it basically came down to my order not having been shipped on what is now day 15. I had to message the company via Instagram because they wouldn't respond to emails or phone calls. At that point they just processed a refund, not make an attempt to actually deliver the item that I ACTUALLY WANT. Such a disappointment. The lack of professionalism is saddening. As a partner in a business I recognize that things don't always go as planned but you have to recognize that the consumer is seeking the item they ordered from you- they want what you have to offer-...

It took them a month to send me shorts I ordered which is double the amount of time their website says it would take to process and ship. When i received my shorts they were the wrong size. Two whole sizes too big. I measured them and compared them to their sizing chart online. They sent me the complete wrong size. When I tried to contact them via the customer service email they provide, I get a notification saying that the email address does not exist. I should’ve listened to the other reviews saying not to order from this site. Seems they are scammers. Now I’m left with humongous shorts they sent me and no way to contact them.

Update: they claimed they sent me back the correct pair of shorts but I never received them and now they aren’t responding to my emails. This is definitely a business you want to avoid because you won’t get your item or a refund. There are so many better ones that make custom denim checkout AVINTAGEFIT. They have great customer...