Habitat for Humanity of North Central CT ReStore - Bloomfield — Local services in Bloomfield

“⭐ The Habitat for Humanity store in Bloomfield has been a part of my shopping routine for years, offering a sense of community and positive impact that my wife and I deeply valued. However, recent changes under the new management have significantly altered our experience for the worse.

The shift in the store’s atmosphere is palpable, moving away from the warm and welcoming environment to one that feels negative and vindictive. This change in culture, seemingly overnight with the arrival of the new manager, has been disheartening.

The new pricing strategy and product selection approach, aligning more closely with those of commercial home improvement stores like Lowe’s or Home Depot, also mark a stark departure from the accessible and community-focused ethos that Habitat for Humanity espouses. Items now remain on the floor for extended periods without price adjustments, diminishing the sense of finding value and contributing to a greater cause.

On a personal note, some interactions have left me with a heavy heart, feeling as if there could be racially motivated undertones. I stress that this is a personal feeling and not a blanket statement about the store’s practices or policies. Such experiences have only added to the growing discomfort and disillusionment with the direction in which the store is heading.

I sincerely hope this feedback prompts a reflection on the current management style and its impact on the community’s perception of the Habitat for Humanity mission. It’s crucial that the store revisits its core values of inclusivity, support, and positive community engagement. The essence of what made this store a cherished part of our lives seems to be fading, and I believe we can and should aspire to reignite that spirit for the betterment of all who walk through its doors.” The new manager isn’t a nice...

Matt was extremely rude! I went into the store looking for a sliding door. I asked an associate for help and he came over. We were going through the sliding doors to pick one out. Matt came over and started yelling about how those items weren't for sale. He didn't know when they were going to be for sale. Then he started trying to tell me they were exterior sliding doors. 🙄 That is no way to talk to a customer. I feel bad for the associate because who knows how he was going to talk to him after talking to me like that. With how hard it is to find work, Matt needs some training on how to talk to his employees and potential customers.

Update:

Matt, the sign was below my knees. If it was a big a safety issue as you suggest, then you should have had a tie wrapping the doors or a sign on the doors. Obviously, the sign is not noticeable to a customer AND an employee. You yelling at me for asking an associate for help is ludicrous. This doesn't sound like an apology. Why would I ever want to shop at a store when you have so many excuses for your rude behavior?...

They are looking for donations to help build their business. They offer a pickup service and you must get your donations approved before they will accept them. I had donated about 14 large furniture items that they did pickup. I have two more approved items for them, and was told they would not send a truck to pick them up, that I have to drop them off. I don't have a vehicle that a headboard will fit into and at my age I needed help just getting it to the garage. Sad when you are trying to help others and they tell you they can't send a 24 foot truck out just to pickup two items. Although when they schedule delivery their truck is making multiple pickups so it is filled up. Also my pickup location is about 5 to 6 miles from their location. Sad that a good usable item will now end up in the landfill helping no one, because I can't...