Custom Sounds & Tint - Boerne — Local services in Boerne

Came here to get four new door speakers ,speaker box and speakers installed with 2 Amps got charged for 2 Amps being installed wires hanging down under my truck when I came to pick it up wires hanging down from the devices that were installed. One amp not installed that I discovered once I got home because they gave me the boxes back Went back to see why the amp was not installed. Guy tried to tell me that the amp wouldn’t work in the truck with the speakers that I have guess he have. Yes I was a girl so I wouldn’t know so told him I wanted the money back that was charged to be for the install of the second amp and he gave me a refund of $175. And I asked him if I took it to another custom sound in tint that he’s telling me that it will only cost me $175 to get that second amp installed and he said well you have to ask for a specific person and he’ll do it for you. overall, worst install experience I’ve ever had in my life. I would never refer this company to anybody I know. I paid almost $900 for a job that a monkey would have done better. I get the excuse that the poor job that was done was because the employee had been working seven days a week for weeks on end and he must’ve been burnt out and tired because he normally does a good job. All I have to say about that is shame on you for mistreating your employees. Tyler, you have no business being a store manager you should have made that situation right you should’ve corrected the issue and not tried to make me look like I just didn’t know what I was talking about or that my husband didn’t know what he was talking about. You should pull your video camera, surveillance video and watch what was said between my husband and the man at the register and then you would know that your employee was lying about what...

I recently brought my certified pre-owned Tacoma—purchased from Toyota of Boerne—to Custom Sounds due to a strange noise I was hearing. The dealership had taken the truck to Custom Sounds previously, but they told me the issue couldn't be replicated or resolved. After a couple of frustrating trips back and forth with no results, I decided to go to Custom Sounds myself to see if I could get to the bottom of it. To my surprise (and relief), once I brought the truck in personally, the team at Custom Sounds was quick to diagnose the issue. They said, "I think I know what it is," and shortly after, the problem was fixed! It honestly left me a bit confused and frustrated with the dealership—I had been back and forth with them for this very issue, and somehow, Custom Sounds was able to resolve it almost immediately once I was there in person. That said, I’m really grateful to the team at Custom Sounds for their expertise, professionalism, and for finally solving the mystery noise that had been bugging me for weeks. Thank you for your help—I definitely recommend them if you're looking for people who know what they're doing when it comes to...

I'm not speaking for every custom sounds and tint, but beware of this specific location. Had to bring my vehicle back several times for an alarm that I purchased. I understand things happen, but 3 different times I had to bring my vehicle back. This last time I came in, myself and another customer were waiting up front while the employees were in the back watching TV. I had to go to the back to get them. Also the 3rd time I picked up my truck I noticed things were missing from my vehicle. Again, I am not saying all locations are bad, but beware of taking your business to this location in Boerne. And yes, I did have some choice words with the manager after I noticed things were missing from my vehicle. I think any average person would be upset having to bring their vehicle back 3x and then finding things missing inside the vehicle after you pick it...