Advance Auto Parts — Local services in Bonifay

I was traveling from Walton County to Orlando for business when my rear driver's side blinker started acting up. I pulled into the Advanced Auto Parts store, as I often use the locations in Walton County and Freeport. I got out my toolbag, pulled off the light in the parking lot, and quickly realized it was just a connection issue. After putting everything back together, I went inside and asked an employee if I could use a sink to wash up. He told me the bathrooms were out of order. As odd as it seemed to me, I felt I needed to reiterate that I was just looking for a sink, as I assumed they had running water.

At that point, another employee stated that they don’t have public restrooms, rather sharply might I add, as if he was cutting off some sort of argument, which at that point, had not moved past a question and answer. I then asked if I needed to buy something, and he simply said no. At that point, I had no desire to argue over what I felt was a very petty and, quite frankly, pretty ignorant response, so I left–Not the morning I chose to be overly concerned about how a retail store chooses to operate, at least not to the extent of taking it up with the guys who just clocked in.

As a regular customer who has always had good experiences at other locations, I was disappointed by the poor customer service at this store. Discernment would have been...

Just wondering if these mangers and higher up don’t care about this store. Figured I’d give it another shot and needed wipers for my truck. Walked in the store and holy hades, I was beginning to wonder if I was in a sauna or if they were just punishing their employees and the customers because it was hotter inside the store than it was outside. And it was 80 degrees outside. You can’t tell me they think this is ok working conditions. I’m sure if these people knew they’d be working like construction laborers they could find one of those type jobs easily. This is just completely uncalled for. Show up to work to help a place continue to profit and this is how they treat their employees and customers to boot. Pretty sure if they were having to be in this situation at home they’d call a repair specialist. What makes it any different and how is this acceptable? Apparently someone higher up needs to be notified and continually asked until it’s fixed. And possibly some action across social media platforms to notify others on how bad...

Went in to get break pads for my daughters car and holy winter! At first I thought someone forgot to turn the heat on and asked why. Pretty sad with it being it’s 2022 that they would have no working heat in the store with us having record breaking cold temperatures. Employees are having to find their own heating by bringing in personal heaters and seems the district manager, Ray dearrigunaga, doesn’t care, when he can walk in the store and state that it’s the store without any heat. I couldn’t even stand it long enough to order the parts, so I’m not sure how they are able to withstand it working in there. It was colder inside than outside. Just goes to show where some leadership skills are and how concern for employees stand with them. Store # 9139. They should all walk out and lock the doors until something was...