Valle Crucis Log Cabin Rentals — Local services in Boone

We arrived on a Friday afternoon, and the closer we got to the Boone/Valle Crucis area, the smokier it got. Little did we know that there was a huge wildfire, causing code orange air advisories. The owners had no way of knowing, but my significant other is fighting lung cancer, and we were forced to stay inside the first 24 hours we stayed at Apple Cove Cabin. I went back to the office on Saturday to discuss options (the smoke had cleared some since Friday) and the manager on duty basically said there wasn't anything he could do about adjusting the cost of our stay, that the owner would have to do that, and he wouldn't be back in town until the following Monday. No problem, rather than packing up again and going somewhere else, we decided to stay put. Saturday afternoon cleared up enough to sit on the porch for an hour or so (cabin and porch are very nice) and we enjoyed that.

I know things like wildfires are an act of nature, and there isn't anything management or the owner could do about that, but maybe a heads up that we're walking into a wildfire smoke area, when we had hoped to get some fresh air, and enjoy some peace and quiet on the beautiful porch with mountains in the background.

I think all guests in the future would appreciate a phone call to alert us (regardless of health situations) that there is a code orange air quality warning that was in effect 24 hrs prior to our arrival. We checked out on Sunday, and I dropped of the keys in the office, and told the worker on duty about the issues Friday with the smoke, and being surprised about not getting a call to tell us about the air quality. He didn't have much to say, and I left. I was told by the manager on duty Saturday, that the owner would give me a call on Monday, yet I never heard anything. I called back on Tuesday, only to be told that the man I turned my keys into was the owner, and in fact the person I should have talked to about a partial refund. I replied that he never announced himself as the owner, or I would have spoken to him in person then. The manager then told me the owner would be out of reach until after Thanksgiving, and I should call back next week, to which I replied with my phone number asking the manager to pass along my request to the owner when he returned. I have yet to hear from the owner or manager up to this day, which falls under poor customer service. The cabin itself was very nice, and we would have thought about returning, but the thought of having to deal with management that just seems to be about the almighty $ has turned me off from wanting to return. Disappointed in the lack of...

Unethical and unprofessional. My family rented from this company for 2 nights in October 2022. From our experience and reading reviews from others (which I wish we had had done before we rented from them), the company is unreasonably claiming damages in order to keep the $300 deposit they charge. Several days after checking out, we were notified by email that black marks were found on 2 sets of sheets. We were told that they would be keeping the cost of 2 new sets of sheets out of our deposit. (Don't most companies replace their sheets from time to time without making the customer pay for them? Isn't that part of normal use factored in the price of renting?) Since the Valle Crucis Log Cabin Rentals requires you to remove the sheets from the bed before leaving, we can attest that there were no stains on the sheets when we left. We received photos, but those could be anybody's sheets. Not only that, but the cleaning crew handled them after we left and could have gotten stains on the sheets. There were no stains on the sheets when we left. The office assistant, Emily, informed us that we weren't the only ones with "damages," that out of 29 checkouts that weekend, 20 checkouts had "damages." Sounds a bit excessive to me. I also have a few minor complaints - they are very "old school" in that they don't have keyed entries. They have you go to the office to pick-up a key. And rather than leaving it at the house when you check out, you have to take the key back to the office. Like I say, that's minor, but a pain nonetheless. The state of their office gives them a very unprofessional appearance. They claimed in a rebuttal on a past review that they had an A+ rating with the BBB, but when I checked the BBB website, it states they are not accredited. I have rented all of the country, as well as other countries, and I have never had anything remotely close to this happen and have never dealt with a company as unethical and unprofessional as Valle Crucis Log...

My fiance and I spent a week at Log Heaven this winter. From our initial contact through check out, staff was very helpful, even keeping us informed of the local weather status for travel safety. The cabin itself was amazing. It was well kept and furnished with everything we could possibly need. We chose Log Heaven for the amenities and they did not disappoint. The peaceful setting was an added bonus. If I were to change one thing, it would be more room to play pool but that would be it! We highly recommend giving Valle Crucis Log Cabin rentals a try. Log Heaven was perfect, location was convenient to hit all of the surrounding areas and prices were reasonable!

April 3, 2021 Update... We finally got to return to Valle Crucis and spent the last week at Deer Moments. Jim, Grady, and Amber were all very courteous and helpful. The cabin was well appointed and had breath taking views! We still recommend the town and cabins at Valle Crucis Log...