Andaul Jewelers — Local services in Bourbonnais

I have been going to Andaul's for several years now, and have never had an experience that was less than exceptional. They've restored and repaired jewelry I already owned or had gotten from somewhere else, and they even helped me create custom earrings for my sister's wedding with literally 24 hours to do it. They have always gone above and beyond; the staff is kind and respectful, and really listens to what you are asking for. It's not a yes or no place like some of the bigger chain stores. Not only have they always been able to accommodate my requests, but they've usually been able to offer more than one solution and in different price brackets so that I could get exactly what I needed at the price I could afford. I have yet to find better pricing, turnaround times, or customer service...

So my bf and I were recommended to come here thanks to his sister praising them on fixing her watch band with very little money. So on November 23, 2018 we went in to see if they could replace his rotary watch’s (of which was a gift from his mother) battery so we wouldn’t have to send it to the company itself. We are still waiting and it is May 2019. He went in two other occasions and the last time they said they were waiting on a part because it shattered or something. As both introverts, we hardly like to complain but I’m quite unhappy about this whole thing. I would never come back to this jeweler. If it was too hard to fix then they should have stated so from the start rather than...

After going to another jewelry store my wife said let’s check this place out. Well what a great place half price of other name band places and we took in the old broken chains we had and they took the weight price off the new one no argument just did it was amazing. So a few days later took a bunch of odd rings we thought were costume jewelry and most of them were. Kept the real ones but then they said something that was a fantastic idea drop them off at a retirement home and they use them for bingo prizes! We did they loved them and we felt good also! So when you read bad reviews read the good ones also! Thank...