Burritt's Appliance center — Local services in Bradford

If you can get past the rude receptionist, service is good.

2 negative experiences. Went to the store to 2 years ago to purchase a part, “What do you want?”, not necessarily the best greeting but ok. when i attempted to pay with my card, “we only take cash”, they lost the sale. I ordered off from amazon at a third of what they were asking.

Today, 3-29-21 Called to schedule a consult, related to a similar issue. Woman, “It is going to be a few days”, my reply, “ok, so when?”Her reply, “Because there is a bunch of people ahead of you and we are busy”, i thought there was a miscommunication, maybe she heard “why” instead of “when”, when i tried to clarify i was ok with the wait, she talked over top of me. I told her she had a piss poor attitude and she lost a call.

TLDR - Rude receptionist turns away customer for a second time. Loses 2 sales, and any future...

Worst customer service I have ever experienced. I called for the first time on 10/14/20 as my fridge/freezer stopped working. I was told they were behind about a week and they’d schedule me in for the following week. Not a word. Called everyone monday for a month just to be told by the extremely rude lady who answers the phone that they are still behind and “they will get to my when they get to me.” We need another appliance mechanic in the area if this is how they are going to run...

We called to make an appointment for our dryer and was so pleased that they can come come same day or tomorrow. Who does that? So appreciative of the quick response. I will write an additional review post his appointment. I am certain it too will receive 5...