T-Mobile — Local services in Briar Creek

Unbelievable service in the worst way. I'm an employee in another state and I had asked my brother to turn in his phone directly to T-Mobile so that he can have his trade in credits distributed properly. When he went in, he was told that they couldn't process the trade in due to "an error" and due to the manager saying that they would need to ship it instead. When I asked Ada to show my brother the error she refused saying that they can't show the customer that information. Lie number 1. Side-by-side selling is a staple of T-Mobile. We ALWAYS show the customer our screens when working with the account. After all, it's THEIR information we're working with. Lie number 2 was when I asked if it were a store error that was happening, because when I had a coworker try the trade in flow in our store, it worked perfectly fine. T-Mobile COR locations DO NOT REQUIRE THE CUSTOMER'S SHIPPING LABEL FOR A TRADE IN. I had my manager looped in as well and found this situation extremely strange, which prompted this review. I feel as though my brother was treated unfairly because he was only in store to trade in his phone instead of making any purchases. As an employee of this company, l never thought I would have this to say about...

NEVER HAVE SAMANTHA OLIVER HANDLE YOU!!! I’ve been waiting for over 3 hours due to Samantha closing my entire account after I had a money inconvenience. When I came back they said the servers were down and to come back in a hour after 2 hours. We come back and Samantha does answer the phone and refuses to give a pin that’s required since she made the account And now my account doesn’t work and is deactivated. This is my first and last time in a T mobile. Did I also mention they ripped my screen protector off of my phone shattering it and didn’t even bother putting a new one on even after I didn’t get the phone. Worst T mobile I’ve ever been...

T-Mobile in Berwick has 2 absolutely incredible employees, Shane and Trysha!! From day one of our switchover from Verizon, they have always gone above and beyond to help us! Whether it was connection issues, billing issues, you name it! They both are very helpful and so informative no matter what questions I brought to them! If I need anything, all I have to do is send them a message and they'll get back to me nearly immediately. I highly recommend either one of them if you go to Berwick's T-mobile! They are my go-to employees 100%!!!! Sometimes now I'll go just to...