Bristol Tennessee Essential Services — Local services in Bristol

BEWARE! Stay away from their INTERNET! Don’t sign nothing! Installation fee is not waived!! Will have to pay if you have to cancel! Price is $500.00! Was lied to and was very deceived! Lady at the COVID mobile home told me I wouldn’t have to pay anything because there is no deposit nor installation fee! Liar! Their internet kept going out on us and had very slow speeds. Couldn’t get on the internet for 30 minutes sometimes and had to unplug router multiple times. Called multiple times to the technical support team and left messages to call me back. Nothing! Finally got ahold of a gentleman who told me it wasn’t the internet it was our $300 gaming router. Replaced the router and had to pay another good chunk of change for it to have the same issue. Switched to Spectrum because unlike BTES electric company. Their speeds are truly better. They don’t lie about their speeds. Called BTES and got a very very hateful elder woman. Asking me do I read what I sign. I went off face value because I was standing up around a COVID motor home with a long customer service line. I felt very uncomfortable holding up the line. I asked the lady straight up. I don’t want to have to PAY anything if I have to cancel. I always had spectrum where I moved from and there were always no contracts/agreements/install fees. Moved here in backwoods Tennessee where they can rip you off just because they are essential. Anyways. It’s not our router it was the internet! Switched over because I’m tired of them telling me it was my router. I tell you what. Better Business B. is going to have a field day with an essential company charging crazy rates during a national pandemic. Told the elder lady I would rather speak to her supervisor. Will update soon. Will give the feedback on how I was treated.

Update: Nobody called me back! Imagine that! Called again to speak to another rude employee who tried to school me and put me in my place by saying “of all the years I worked here, we have never had any trial periods”. They don’t listen to no one. Who said anything about a trial period? Does everyone who live here love being in a contract? I don’t! When I signed up for it, I asked I don’t want to have to PAY for anything if I have to get out of it! I asked her why was there an installation fee because all the COVID motor home lady did was clicked a mouse and requested me to hook everything up! I was the one who did the installation! Crooks at its best! Capitalism at its best! Still waiting on a supervisor to get back with me so I can go another round with someone. They won’t fix my problem and I’m stuck paying for service I can’t use. I find that stealing and morally unacceptable. Nasty business! Disgusting! When the Spectrum Tech was here, he told me that “someone” cut the spectrum wire, that’s why he had to come out! Guess who only has access to the wiring? :) Crooked I don’t want to speak to anyone from...

I have been dealing an absolutely inept customer service manager. I have been given the run around for three months. First major issues with my billing from phantom draw from a cut buried line. I was told they would send out an energy advisor, which was a glorified hvac tech that had no idea how anything is metered. He told me he would send someone else out to check the meter which never happened. I have all the texts and his card to prove this. I told the customer service manger beforehand that i dont use electric heatpump at all. And an hvac tech was still what she sent. I finally found the issue with no help from your company at all a nicked buried line that was bleeding energy into the ground. Your "energy advisor" never even opened or looked at the electrical panel, and promised to send out another tech to do that. I never heard another word from anyone. I came in today to try and work a payment plan was told no there was nothing they could do that I had to pay today or it will be shut off. I left straight from the office borrowed the money and payed the bill. It was less then 10 minutes difference from the time I payed the bill to when the power was shut off. The customer service manager Dianne is completely incompetent with her job. She has no idea how the power is even metered and knows nothing more then what is on her screen. She has been completely useless in trying to help resolve the issues at hand. Now I'm being told it's another hundred dollars to turn the power back on after I already paid the bill. If it was just gonna be shut off why was I not told that or the fees already incurred when I paid the bill. Literally less than an hour from when I came in and talked to your representative and came back and paid the bill was the power shut off and asked for another 100 dollars to turn it back on this is completely unacceptable. I have asked for contact information for their supervisor and could not get even an email and constantly told just call the main number. It took 30 minutes of complaining until I could even get a name and then told that she wouldn't even be in office for a week. I have been given the run around for months with absolutely no...

It's so sad to see all these people with negative experiences with this company! My problem is that I have lived in the same place for almost 19 years. I've had my central heat and air unit replaced, but not through them, thank goodness. Back in January, my electric bill went up because of my water heater, which was put in back in 1996 with their old ass box that was also from 1996. I decided to go in person one day (with a witness) to see if they actually tell the truth about what was going on, and they did not. The lady was explaining to me about my heat and air, drafts, and all that. When I told them about my water heater, I had to call numerous times, get my landlord to sign a paper stating she allowed them to be on property to do fiber optic, which is most definitely not required, but you have to have that in order to use the water heater program, because the lady told me that they needed to get their money for helping people with water heaters. That's not helping if you have to make people get something that is not required in the first place. I had to pay out of pocket for a water heater, and had that box put back on the water heater, which caused wires to smoke. That box, their equipment, to almost catch my home on fire because they neglected to take any accountability of the fact that their equipment was so outdated! Which almost cause the replacement water heater to catch fire. They did not want to be held accountable for their equipment whatsoever, and wanted to explain about something that wasn't the issue. With all these negative reviews, you'd think they would take some sort of action to improve their services, because too many people are being ripped off because they want to lie and charge for everything. Yes, I know electric ain't free, but at least have more of a heart instead of dollar signs. My home almost caught on fire because of their negligence of their...