My family and I just got home yesterday from spending a week at Treeline Terrace.
The Good: The cabin is really beautiful. It is set high up so it has a nice view of the surrounding cabins and area. Our favorite part was the amazing back deck, nice and roomy with gas fireplace and hot tub in front of the television so we could soak while watching football. Unlike other cabin companies we’ve used, this one was well stocked (toilet paper, trash bags, dish detergent, although there was not one box of Kleenex to be found). The cabin was very clean, and our kids loved the upstairs shuffleboard and video arcade machine.
The Bad: We had trouble reaching anyone at the office. I first tried weeks before our trip because I wanted to change the card on file from the deposit before the balance was charged. I tried calling multiple times, I emailed twice, and finally got a hold of someone through Facebook messenger. That person said someone would call after the weekend, but nobody did and I was charged on the original card. Then when we arrived we couldn’t find any paperwork about the wifi. I have four teenagers so wifi is everything with them, plus I had some games I’d prepared for Thanksgiving fun that needed it but all we could find was the router, but the password on there did not work. So we tried calling and left a voicemail, then tried Facebook since that worked before. Eventually we got back in the car and drove to the office address and were lucky enough to catch someone there. Unfortunately she and the other two people she called were not able to provide the wifi info so we didn’t have any. Another issue that could have been really bad… When we arrived, the cleaning staff were just leaving so they let us in, so after returning from dinner in town a couple of hours later is when we discovered that the door key code that was emailed to us with check-in instructions did not work. It was 8pm and dark outside, and we were all locked out. Luckily that time after leaving a voicemail, someone did return my call and provided a very different code which worked.
The warnings: We had one family of two adults and a child cancel, so we ended up with four adults and four teenagers in what is advertised as a cabin for twelve. I think it’s important to note that six of the twelve spots to sleep in are in the open loft (four bunks and two trundles under the bunks). I’d hate to think of six couples thinking this is good choice. Also the three and a half baths is a little misleading. Typically a half bath means a toilet and sink, so when the website said, “ The half bath makes it easy to not disturb the master suites while entertaining in the loft,” we thought besides the bathroom attached to the one room upstairs, there would be another “half bath” (aka toilet) somewhere, since potentially upstairs is where eight of the twelve guests would sleep. Nope. The half bath is a vanity area that can be closed off from the toilet area. Another thing is the lighting. The loft area opens up to the living room/ kitchen area. The lighting for downstairs runs along the ceiling, so when I woke up and it was dark outside I could either turn on the lights and have it glaring right on my sons sleeping in the bunks or stay in the dark. There seems to be a light under the microwave for the stovetop but it didn’t work. The drawer in the kitchen that stores the trash can was cheaply put together & the back screws came undone so every time you pull out the drawer, the drawer comes crashing forward. The final warning is that unlike other places we’ve stayed where you could park in front or pull around back, the only option is parking in the front. Why does this matter… We were carrying in huge coolers with food for eight for a week plus all our luggage, games, etc. Our two options were up and down THIRTY STAIRS each way or up and down a steep incline of gravel to get to the back door. It was a LOT of work and not great for my father who has...
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