Mortensen's Auto Repair — Local services in Brooklyn

Don't recommend. Had an appointment for a brake line assessment on a Monday. They gave me a $500 estimate at 6pm that Monday night on a completely new brake line. They then stated I needed all this other stuff. Cv joints, tie rod ends, gas lines, wheel differentials, tire rotation, alignment, e brake issue etc. I told them from the get go. Ok do it, but I need it by that Friday at noon at the latest. I was told no problemif any issues they would let me know. I called them that Friday as It was past noon and I had not heard anything from them.It was 7pm and still nothingI went there to c what was going on..They told me they were doing there best but this is why they don't work on older cars. Excuse me you are an auto repair place this is all you work on.I lok at all the vehicles on the shop and mine is actuator as old as many they are working on.I would never take my new vehicles to them as they are always under warranty and they go to the dealership not an auto repair shop.I reinterated I was suppose to have it back by noon as I was suppose to be in the fields combining. The Mortenson guys says go the the field and combine you have another vehicle to use. Which no I did not. I had been given a ride to the shop because I had no other vehicle to use at the time. I then told them this is the last time I would ever bring a vehicle to them. The owner Mortenson said that was fine. That they would give me a call when it was done. I did receive a call until the following Monday after 2pm. I went in pd for all the services that I was told were going to b done. And, to my surprise all they did was put 2 lower tie rods in and fix my brakes. None of the other stuywsd done. I ended up going to Pomps in Darlington to get all the other work done. So I paid $2300.00 for two lower front end tie rods and break lines. Pomps told me that is all Mortenson did. That if they were me they would go back and not leave until they did everything I paid for. I said no, when I say I'm not going back somewhere I don't go back. So you have been warned. Do not go to Mortensen auto repair. Pomps is so much more efficient, customer friendly and they do not take advantage of a woman. I'm a farm girl so it really makes me...

I will be honest, I have generally gone to the dealership but my family has been going here for years and so I started going. When my dealership wouldn't honor the warranty I bought from them (Kayser Ford of Madison) and then immediately told me that both sides of my IWE or locking hub actuators were bad and wanted $1,000 to fix both sides, I said forget it. Then they also charged me for LOOKING at my vehicle... and "cut me a break" from their $170 "testing and estimate fee". Thanks Kayser?... Sorry, I digress, I brought my truck down to Kyle and his colleague Brock, and they couldn't get the sound to happen at all. I was pretty sure of the issue as I had a similar issue the year before.

They replaced the opposite side of the work I had done last year and i'm pretty sure they weren't even going to charge me for looking at it if I decided not to repair it. These guys are always forth coming about the cost, and are EXTREMELY accurate with how much its going to cost (usually within like $20). They fixed it right up, told me its ready, and I went and picked 'er up. Always really kind and to the point. These guys are super busy (which is a great thing) but sounds like they can use some help! If anyone knows anyone who needs the extra hours or cash, please call them! 5 Stars and look forward to doing business with them...

I'm a semi driver, broke down alongside the road. I called Mortensen's. Now, I know they only work on cars but I thought I would take a chance. This really cool guy named Kyle answered the phone. When I told him I needed 5/8" hose, hose clamps and about 10 gallons of antifreeze. All he said was "where are you and I'm on my way." He had me back up and running within an hour.

Thank you Kyle for your help, respect...