Eluktronics — Local services in Brookside

With my 26 years experience in customer service and sales, BEST EXPERIENCE OF MY LIFE WITH ELUKTRONICS, BEST COMPUTER EVER!!! By Shannon B. on February 24, 2015 Size Name: 1000GB SSD After having a horrible experience ordering this computers equivalent through HP Direct, I looked on Amazon and read the reviews about this company. I wont even bore you with the nightmarish details! Worst ever in my life! I couldn't even cancel a computer that had not been built after three delays!!!!! I have 26 years experience in customer service and sales. Let me tell you, as a professional I am not easily impressed these days with customer service. I was essentially out of business with no laptop to work from. With HP's repeated delays costing me almost a months business!! I emailed Eluktronics, I made my inquiry Thursday night, I was very surprised to hear back from them that evening,Thursday 2/19. ! I am in Oregon. They are in Delaware. Will, with Eluktronics even called me and took the time to go over all the technical questions I had and my specific requirements. I told him that I hated to buy an HP, I really wanted the same specs with a LENOVO. Will said they had some in stock that had not posted on Amazon yet, the Z710. We agreed this was the best computer for me for my work and for play. Will emailed me Friday morning to say the computer was posted on Amazon. I went on and proceeded to order it. I had some issues then between Amazon and my credit card company processing the whole payment, not just the shipping. Will came to my rescue again! Will did 3 way calls with me to resolve this Friday. The result, I HAD THE COMPUTER IN MY HANDS BY NOON ON SATURDAY!!! Yes ONE DAY!! IF I would have ordered from Will at Eluktronics on February 6th, I could have had my computer by February 8th. I have had this one since February 21, 2015. I love LENOVO and their service, but really......I really bought Eluktronics service and dedication. They went WAY above and beyond my wildest expectations for service! Will was very, very knowledgeable and made all the technical lingo easy to understand for performance. Now, I am a customer for life. I will ONLY order from them in the future. Even if I must pay more, this experience has been priceless and I have been telling all my friends and coworkers. Big shout out to WILL, from Shannon in Oregon! Very well done Will!!

Now the computer: Its a LENOVO, quality built. Excellent computer, excellent speed, never heats up, loaded all my software very, very fast, all my downloads, very, very fast. This is a computer that will last! Love the keyboard, easy to type, backlit in low lights is awesome. Love the 10 key because I use a lot of numbers, watched HULU and the video quality is awesome, sound is great, streams with no delays at all, I multitask with multiple browsers and videos running and nothing is delayed. I was even running multiple downloads. Wow! My last computer went 5 years, this one could beat it! It fits well in a standard backpack, For the money I chose the 17.3 inch, I could have made due with the 15.6. I have no complaints, this is just what I wanted and needed as I cannot use windows 8 for work. Do not need a desk PC if...

Eluktronics laptops are some of the best laptops ever made. I did not know what clean and lightening fast meant until I purchased one of these laptops. And great customer support.

Faster and more powerful and capable than I had ever imagined a laptop could be. Extremely well-built. Easy to upgrade. Customization to one's personal needs. Very accessible inner workings. No bloatware at all. A customer service that is far far far more accessible, knowledgeable and responsive than any I have ever experienced. During the purchasing process, they gave me no sales pressure, but they did take the time to understand my needs and to customize my laptop to meet my specific needs and wallet. And after I had received my laptop and had questions, the after-sale responsiveness of the customer service was just as good. They even emailed me back the next day after one of my questions … just to be sure I had understood and was okay. Name one other company in the entire world that does that.

No, I don't own stock in the company … but I wish I did! They are far ahead of the industry when it comes to quality.

I am not sure, but from my on-line research I think that Eluktronics was created by some Gamesters who just decided to make a great machine, clean, powerful, and that would just simply do the job right. And while they did that, they created the perfect computer for businesses and for photographic and video processing, which is very challenging on most computers.

And they are proud of their machine and their company.

I received my Eluktronics Laptop in Mid-September. It is an Eluktronics P770. I have waited until now (a month later) to write a review because I wished to take it through the ropes before I commented on it.

I purchased the P770 to edit and process RAW photography and to edit and produce video.

The results are amazing. Where once I would make an adjustment in a RAW processing software and wait ten seconds to a minute for the one adjustment to completed, with the P770 there is no waiting at all. The picture transforms smoothly before my eyes, and I can tend to my art rather than to the computer. The same is true for the video editing I have done.

I chose to have two SSD drives, adequate dedicated graphics and 32 Ram.

There are four more slots to add more internal hard drives or other cards if I wish in the future. The Ram is up-gradable to 64. The entire interior of the computer is a work of simplicity and accessibility for future upgrades as the industry changes (as it always does). And, mind you, this statement comes from a person who is not at all a cyber geek.

I highly recommend this laptop. No reservations.

And I highly recommend that anyone seeking to purchase a laptop to email or call the Eluktronics company (they are home-grown in Delaware) … and find out for yourself about the top-notch quality of their customer service, their personalized approach in customizing your machine, and in the quality of the...

I should have posted this review weeks ago, but I've been enjoying my Max 15 so much I never got around to it.

I wanted to publically thank the team at Eluktronics for their professionalism when left with an untenable situation.

Because of financial reasons, I couldn't order the computer I needed for the fall semester until the end of summer - leaving me much less time to order and receive a laptop before class started. Eluktronics was able to build and configure the machine in less time than they estimated, but they were missing a software update they wanted before shipping it out.

I got increasingly anxious as more time went on, and became annoyed at myself for calling customer service so often for updates. Still, every time, Matt answered the phone with patience as if this was the first time he was hearing from me.

Businesses lose money when their warehouses are full. Every day a viable product sits there, waiting, is a day money is not being made. I know half a dozen manufacturers that have sent out unfinished merchandise, but Eluktronic's CEO thinks differently. He was unwilling to send out a product that wasn't perfect, even if it meant that hundreds of thousands of dollars worth of inventory were waiting anxiously to get out the door.

He reached out to me personally to explain what was going on, why the laptop was behind, and gave me a choice. He could send the laptop out the door that day, and give me a call when they finally received the BIOS update they'd been waiting for - he'd get someone on TeamViewer and walk me through the installation. Or I could wait for them to receive the update, install it, and send it on its way.

I don't know of a single company, in any industry, that would be that communicative and transparent with their customer. Not only did Matthew keep me updated, but their CEO put the choice in my hands, and was willing to support my decision and his product, whichever route I chose.

Usually, a relationship between a customer and the shop ends when the item has been shipped and delivered, but Eluktronics stands behind their product, aiding you in whatever way possible if you have any questions or concerns when that item gets in your hands.

I just wanted to share that every cent I paid for this laptop was worth it, because not only did I end up with a machine I needed, but with a support system that is ready and willing to answer the phone and offer assistance whenever I need it. It's more than regular customer retention, it's just...