The UPS Store — Local services in Broussard

I went into this UPS store on the afternoon of February 16, 2025. As I walked in, the young employee was popping bubble wrap and continued to do so as I approached the counter. As I gave my information (as I’ve been there on several occasions), I had to keep repeating my phone number and the addresses where I was sending the packages. When she was finally able to locate the addresses, I said whom I needed it to be addressed to. She replied that it would go to the person showing in the computer, and she could not change the name of the receiver. I didn’t want to persist because I actually felt a little sorry for her. While this was going on, there was a small child, about the age of 2 or 3 years old, who was running around in the employee area (behind the counter). She was the child of another employee, as she was calling him, “daddy.” After the employee gave me my receipts, I noticed the mail I was sending had not been placed in the packages. I told her that I would like the mail to be placed in the packages with the mail labels attached before I left. (In the past, this has always been done in my presence.) She did as I requested. I’ve enjoyed having this local business so close, but I’m pretty sure that my future business will go to...

I am a new business owner, and I was in search of the best way to receive packages that require a signature since I will not always be present for deliveries as well as a way to keep my residential address confidential on shipping labels. I discovered that UPS offers a virtual mailbox solution, so I reached out to Sam via email, and he promptly responded with helpful information. I decided to stop by after work in hopes to purchase a virtual mailbox same day. Sam was extremely helpful and answered all my questions. He even took extra time to give me some general business advice even though it was after business hours at that point in time. I greatly appreciate that he genuinely cared enough to help me in some additional way and that he didn't consider me as just another sale. He truly believes in building a long-lasting relationship with customers. I highly recommend using Sam and his team for all your shipping &...

I’ve gone here multiple times since they’ve opened. They are always incredibly rude and act like they can’t be bothered with you. One of the workers always has a single AirPod in and never even acknowledges you when arriving or when greeting him. Y’all go the UPS by Albertsons or on pinhook they are friendly and deserve your business.

The owner is also incredibly rude, acts like he can’t be bothered with customers.

This place is your typical franchise operator run mess.

They won’t accept UPS corporate acct #s I called UPS corporate who confirmed they can. I instead have gone to FedEx/Kinkos who will take our...