Pierce Furniture Gallery — Local services in Brownwood

I waited on my self, no interaction with the women that work there. Not friendly at all, set behide the desk. My delivery was set for Monday no phone call to tell me anything.l called at 3:30 pm,lady told me her Truck broke down that morning,and wanted to change my delivery.l told her no! And asked why l didn't get a phone call, no answer,than she told me she didn't have delivery people .So had to call me back. Tried to change my delivery to another day.l told her no again, she finally told me l could get my delivery,but had to call delivery guys to come back to work...Very unprofessional..I sold Furniture for 30 years, l was top sales and had great Customer Service. Your people a uninformed and need training.Lazboy would be very upset and disappointed on how your Sale people are. l was very disappointed in the experience that we had. So sorry ! It could be a great store, just need to get help that love there job and...

We really like Pierce Furniture in Brownwood. In the past year and a half we have bought a complete living room set including the tables, 2 chaise lounges, a rug, two recliners, and some accessories. Now we have just bought another living room set for the man cave. This will be delivered Friday. There is never more than a few days wait to get them in our home. The delivery people are very nice and helpful. The two chaises had engineering defects and they replaced them with recliners and a store credit. They are very nice and have never made us feel bad for having to replace the chaises. They carry very nice looking furniture and accessories. It is a large store and they continually get new furniture in. We...

Update: They are bringing a new mattress. Adjusting review since they are taking care of the issue. ——— Spring mattress developed a huge (around an inch) indention only a week after sleeping on it. They said when I bought the mattress that they would take care of me if there were any problems. Now they said it needs to be two inches before they can warranty it. No mattress should have over a 1 inch sinkhole after only a week. So I’m stuck with a mattress that hurts my back and makes my legs go numb because of the indention. What a scam. It’s a shame for them, I buy a lot of furniture and they’ve lost out on a lot of future business. All they had to do was...