Bosak Toyota Service — Local services in Burns Harbor

UPDATE: The manager of the service department contacted me and offered to pick up my car and do a detail cleaning. I accepted and my car looks beautiful! I am very pleased and it renews my confidence in Toyota service. Thank you, David.

I have always taken my car to the Toyota dealer for ten years where I bought it. They have always done a good job and I have trusted them because it’s a Toyota. Today I was not so happy. After I paid for the services I got in my car to leave. The front passenger seat was filthy and I was shocked. I know my car is older than most but I have taken very good care of it so it would last a long time. I went back in and told the clerk so she came out to look at it. She went back to get a spray bottle and rag to clean it up but it’s really not the same. I’m so disappointed. I expect more than this, especially when you have to pay so much to...

Businesses lately seem to place very little value in customer service but today Bosak Toyota did right by me. When I purchased my new to me car from Bosak I wasn’t aware it had locked lug nuts that required a specific key tool to get them off. I discovered this today when I went to a tire repair shop to repair a nail in my tire, only to find that I didn’t have the correct tool, I never received it. I called Bosak and they got me in right away, got me the correct tool AND repaired my tire at no cost to me. I couldn’t have been happier with the service and the gentleman that I dealt with was...

I made my service appointment. I arrived 10 minutes early and a service writer came out to meet me. We went over what I needed and I went to the waiting area. He kept me updated on what was needed and asked for my approval. They were quick to complete everything and very courteous. I will continue to get my...