Graff Chevrolet of Chesterton — Local services in Burns Harbor

Recognition for Outstanding Service – Cameron (Service Department)

Dear Service Manager,

I am writing to extend my sincere gratitude and recognition for the outstanding customer service I recently received from Cameron in your Service Department.

On Friday afternoon, while traveling from Portage, MI to Rockford, IL with my 13-year-old daughter for a soccer tournament, my vehicle’s service engine light came on just before the Portage, IN exit. Moments later, the car died as I rolled into a gas station. Being far from home and still hours away from our destination, I was understandably panicked.

After locating Graff Chevrolet nearby, I called and was connected with Cameron. He immediately took the time to listen and understand my situation, asked me questions about my vehicle and the warning lights, and then provided me with the contact information of a reliable towing company to bring the car to your dealership. Cameron explained that since it was late in the day and your service department would be closed over the weekend, diagnosis would need to wait until Monday. However, he went above and beyond by contacting the Enterprise office next door to ensure they held a rental car for me and remained open until I could arrive.

When the tow truck delivered us to the dealership, Cameron personally met us, walked us over to Enterprise, and made sure we were able to get everything we needed from the car before leaving. He even took the time to say goodbye and reassure me that he would follow up on Monday with a diagnosis. True to his word, I heard from Cameron first thing Monday with an update and a clear plan for repair.

I cannot overstate the compassion, professionalism, and genuine care Cameron showed throughout this stressful experience. He turned what could have been a frightening and overwhelming situation into a smooth and effortless solution—ensuring that my daughter and I were safe, able to get to Rockford on time, and confident our car was in good hands.

I have never received such exceptional customer service anywhere, and I truly hope Cameron is recognized for his efforts. He not only exemplifies the highest standard of customer care but also demonstrated kindness and humanity that left a lasting impression.

Thank you for fostering a team that prioritizes people in moments of need. Please extend my heartfelt appreciation to Cameron on behalf of myself and...

My dad and his girlfriend went in on Friday the first of March to purchase a vehicle. They found a car that worked and were ready to purchase a new to them vehicle. With the vehicle being purchased by both of them, there was some more financial information needed to complete the deal. Due to the time of day and being on disability an appointment was scheduled for the following Monday to complete the sale of the vehicle. The sale man didn't ask for a signature or money down to hold the car. On the following Monday, my dad went to the dealership at the scheduled time to complete the purchase, and the salesman informed him the car was sold over the weekend. My partner stopped down at the dealership after being told what had happened and hearing my father and family were very upset over the issues. He was told that a conversation needs to occur with the general manager who was out of town for training. The manager did reach out once back in town and did work to remedy the situation with information provided by his staff and the information we provided. We were told there was an alternate vehicle that was able to work with my dad's financial situation and trade in, so we thought. There was some confusion on the vehicle that was being traded in. Somehow, throughout this process, the trade-in was removed from the deal, and after signing for their new vehicle, my dad was informed that the trade-in was not part of the deal. My dad was informed after signing for the new vehicle that the dealership was not taking the trade-in, but he was able to still take the new vehicle. This backed my dad into a corner with his old vehicle that was still financed. With the trade-in vehicle being older with some larger upcoming maintenance needs, my dad was stuck contacting his current finance company to set up a voluntary repossession of his old vehicle. This saddens me. I feel that the trade-in was not included in the deal for the new vehicle because the deal would not work out financially. I can not be sure if this is true or not, but the purchase of a new vehicle has caused my dad great financial hardship that was not necessary. I personally feel the general manager did step in and try to remedy the situation but was not informed of the trade-in issues by staff. All in all, this was another bad experience with the bosak group, and another reason I will take my future...

Still no apologies, comments any thing from management or the owners. Jist reply to the nice reviews. No reason not to now orit shows your business practices. ..DANGER DANGER DANGEROUS PLACE!! I wouldn't waste my time coming here again. Service is extremely nice in person and over the phone acting like they are doing everything they can, but the mechanics must suck. The brake pad mounting bracket was cracked. You not only didn't fix it you left it a Hazzard for my wife. What happened if that had broken sending pieces into the wheel, traffic, and disabling the car? 4X our car has been in for a brake issue, 4x. We came in two days after purchasing the car so that's how long it took to make the car SAFE. DON'T RISK YOUR WELL-BEING ON CRAPPY SERVICE. We were left without a courtesy vehicle when we were told they would be made available or at least call us. NO CALLBACK, NO CALL TO INFORM US THE CAR IS EVEN DONE. Why do we have an extended warranty? We have owned this vehicle a Terrian a total of 4 weeks and it's been in the shop 7 days of that. FOR THE SAME THING!!! Again we will be attempting to pick up our car after hours since we don't have a way there because of work. It will go to another dealer for warranty service. After reading reviews looks like your Service Dept is the recent problem. (((Edit June 13,2023- We picked up the Terrain last night and it still squeaked you got to be kidding me.))) Went back again for another service. Finally after another 3 days it doesn't squeak. Bosak calls me the day after picking my car up and says I need an oil chamfe. DO YOU ALL LOOK AT ANYTHING NOT SPECIFICALLY TOLD TO YOU??? This dealer is a complete joke STILL ZERO RESPONSE FROM THE MANAGEMENT...