Kia of Coatesville — Local services in Caln Township

Truth known i have always adoored my exspiriences at KIA of Coatesville. Today i went to have a recall handled, and get a interior airbag lite that wont turn off , turned off. Was it almost deployed due to a sudden stop? Was my life endagered by that warning can they check the components to make sure they are secure, well after i watched them in the service area id seen a apropreatly dressed employee all of them as well , working diligenty at whatever car issues there car had before them .i could see a green lite from my fuse area glowing a tec walked from the front of my car to check the fuse area or electricle. Reason they recalled it, he did that as i watched 2ce, probly more as it went the recall item they'd said was free factory.i was told that my car was finished, they said they could not do the lite on issue till i pay them more than 7hundred dollars, and that today before they would give me my car back, i had to pay them 180.dollars. For assessing that they could not fix the lite issue untill they order a part for the stearing collem. That would secure the censore of the airbag deployment lite, the price they said was because they looked and diagnosted the fix without fixing the danger or. (Possible danger of accidental deployment, )can. You can guess what im trying to say here, i was told sun bit would not finance my car thistime they asked did i owe sunbit. My answer no seemed to bother the employees in that service area, im not a buisness owner im a employee working from week to week check to check keeping my bills paid going on my i consider well earned vacation, that is not not possible for the 3rd year, alone as my husband who also works check to check again can not spend time with me he has to work as well, 180 dollars they have writen on the 2nd page 0.00 space 10.00plus, no discription. Bringing the bill from them today to 190..80. I have to find or save the765.09 for the nessesary part they have on the invoice and then schedual another apointment, i am a bit emotional about my moneys because. I was just at a funeral of another family member thats 3 males in my immediate family in less than 20 years so that cost is also a concern of mine. How will we go on cover our bills the femails of our family, It was a beautiful homegoing service. I apologise for my misunderstanding of the dollars amount for a recal and assesment that took all about 1 hour. Probly as well aparently the reading of my exspuerience . i believe in KIA. Motors, i plan on bringing our car back for the clockspring having to do with ware of the stearing meckenism. As long as the body of your Name vihickle is in my possestion i will keep it road worthy as long as it is possible and not a danger to me or others , continued service at Kia is probly best for any and all of the Kia cars please continue to help us. Kia dealership. Thank you for allowing us to aquier this...

UPDATE: The Director of Operations reached out to me and we were able to get the situation figured out. I have since updated my overall star rating.

The sales experience was great. No high pressure tactics and Darryl our sales person was excellent. Even willing to go above and beyond to help us out with some stuff after the sale.

The finance department is shady though. We signed a contract for GAP coverage and an extended warranty that I decided the next day I wanted to cancel after some research. At first, the sales manager who we worked with stated we had 60 days to cancel and that we should wait until the first payment is made on the loan. That didn't seem right to me, so I reached out to the warranty provider directly who confirmed it was 30 days for a full refund (but must be submitted by the dealer). When confronting the finance manager, he quickly backtracked and tried to use an excuse that his prior dealership was 60 days. We schedule a time to come in to sign the paperwork, and the finance manager doesn't even show up. Luckily, Darryl was willing again to help out and got the form needed to cancel.

A few weeks go by, and I contact the warranty company to see if the form has been submitted. I understand cancellation can take a while, but that should at least have the request. They have no trace of it. Meaning the dealership never submitted it. I contact the finance manager who apparently is no longer with this dealership. Darryl helps me out again and gives my info to the other finance manager, who never bothered to contact me. I tried to call directly, but only ever got a voicemail that is full. They should have received an email confirming submission of the cancellation which is all I wanted as proof, but they never submitted the form I filled out.

Be careful when dealing with the finance department. I don't believe there was an oversight, but a way to not lose commission from...

If there was an option for 0 stars then they would get it. Appalling service to a loyal customer who has purchased three cars from them.

For context - My wife's 2 year old Carnival suddenly wouldn't start a few weeks ago, so we had it towed to them to look at. This was only a few weeks after they had serviced it.

They replaced the battery (at our cost). A few days later it wouldn't start again. It went back in and having taken over a week, said they couldn't figure it out, and that it was starting for them, and gave it back to us.

A few days later it wouldn't start again. So we took it back in - again. This latest time is 4 and a half weeks ago. They have had it ever since, and still to this day cannot diagnose the issue. While frustrating, in some respects this is understandable - they are trying to work with Kia technicians to figure it out. And we have given them the benefit of our doubt and patience.

What is not acceptable however, is the lack of communication, plan, or genuine concern. They didn't have a loaner car originally and only provided one when chased. the loaner they have provided is insufficient for our family and has impacted our ability to travel, including a summer vacation.

They don't return calls, and keep making promises that they don't keep, like a regional manager will call, or they will have better loaner car available soon. This has been going on for more than a month now, and there is still no resolution, nor a sufficient loaner. Yet again we are doing ALL the chasing, multiple times per day, and they still have our vehicle.

A simple (proactive) daily call with a realistic and clear update, some common courtesy, a senior person assuring they are doing all they can, and a plan of action with a timeline that is followed and communicated, along with a comparable loaner vehicle, is all that would have been needed to avoid...