Casa Herrera — Restaurant in Caln Township

WORST CUSTOMER SERVICE EVER. This restaurant was once my go-to spot for deliciously authentic Mexican food and great service. Sad to say this is no longer the case. Service declined over time until officially hitting rock bottom for me on cinco de Mayo. I gave the restaurant one more chance (after a few disappointing experiences with the staff in the past)and went out with my family to celebrate Cinco de Mayo. We arrived around 7:30 pm, and sat in the lobby waiting to be seated as it was crowded. First sign of trouble was the wet floor near the entrance ( with no wet floor sign) on which a couple people had already had a few nasty slips. We were then seated, after a couple minutes our waitress came out to get our drinks and told us that the menu had been condensed so we only had about 10 menu options, she also informed us that we would not be served chips and salsa since they ran out and offered no substitution. When she returned we placed our order and proceeded to wait for it to be ready, at which time we noticed that food was being served on cheap styrofoam plates! After about 30 minutes we notice that a table that had arrived much later than us was being served OUR FOOD by a food runner who looked lost and confused. Our Waitress was nowhere to be found since bringing us our drinks and when we finally found her she said she didn't know what happened and said she would place our order again (it's been more than 45 min since we've arrived) after waiting nearly an hour for our food the waitress finally brings it out and my order was still wrong! At this point I left because my appetite was completely ruined. The staff is unprofessional and rude they know nothing about good customer service. Management seems to be at the core of the issue as they do not hold their staff to a high standard, and when asked about what would be done about Such a horrible experience we were only told that they "had no idea" what had happened and offered no other explanation Such a shame that a once great spot cares so little about their customers. Just a matter of time before they lose all their loyal customers. Will...

UPDATE-One week later.....The manager reached out to me and assured me that our negative experience has been addressed with the servers, and she did everything that she could to rectify the issues. I still believe that Casa Herrera is a wonderful place to patronize, and I look forward to returning in the near future. Thank you for making things right!!

It hurts my heart to post this because I've always had exceptional experiences at Casa. However, my kids asked where I might like to go for Mother's Day weekend, and I told them about this amazing Mexican place near me. We made a reservation for a Saturday night. The food was exceptional as always, but we were a little disappointed to find that you couldn't accommodate her vegetarian request by replacing the meat with black beans in her enchiladas... It seemed easy enough, but okay. How do you not accommodate the one vegetarian at a table of seven?? 🤦‍♀️

The problems came with the service that we received. As a table of 7, we expected our server to come check in on us while we waited for our meal, but that never happened. I asked for more chips as our bowl was empty, but we never got them. We were all sitting with alcoholic beverages but were never once offered water as well. At one point, all of our drinks were empty, and we had to ask the server to get our waitress to request a refill, and she still didn't come. And even after the request, we all sat with no water, empty beverages, and no chips... even after we asked.

The food was a 5 star experience, at least....as always. But unfortunately, the service left so much to be desired. I was almost embarrassed that I recommended this place for my kids, who have never experienced the Casa that I've experienced in the past. I'm not sure what was happening with y'all this evening, but I hope you figure it out. Because this is one of my favorite places to patronage, I would never return if I based my decision solely on this evenings experience. I really wish it could have...

If you love deciduous tasting delights of Mexican Food—then Casa Herrera is the place for you. Casa Herrera is a place my family and I have been many times, and when we go we get greeted, welcomed, and served amazing food.

To start, Their food is amazing and served warm or cold depending on what it is, there are no hot dishes served cold. They bring the food warm, neat, and well cooked. They have many choices such as: Tacos, burritos, chimichangas, seafood, fajitas, many drinks, etc. They have amazing sides. They plate the food so well and make it neat and organized. I have never had anything undercooked or overcooked. Overall, their food is amazing.

The food is not the only thing that makes this place worth this cleanliness. The place is so clean, everything is dusted off, tales are wiped, organized and well-kept. When they sat me at my table the table was set with many different utensils for all of my meals and an organized table filled with condiments and menus. The floors are so clean and polished from the moment you walk in even into the bathrooms. The bathrooms are also very well-kept and clean. Overall, their cleanliness is amazing.

Finally, their service. Their workers are so kind. They work kard to get your food out fast so you do not have to wait. They make very good drinks and have many options for anyone. From what I’ve heard—they have very good margaritas.

Overall, Casa Herrara is perfect...