RepairClinic — Local services in Canton Township

Ordered a part and it said it would be delivered in two days. Watching the tracking it appeared it was not going to make it within that window, and I reached out and was assured it would arrive by the third day "at the latest". It did not arrive on the 3rd day, and tracking updated to say it would be 5 days. I could not wait this long and tracked down a part locally (for about 30% cheaper) and called to cancel my order. The customer service rep told me to just ship it back when I got it. I asked how to do that, if they would provide a label, how to initiate the return, etc. and the rep just kept telling me to ship it. I told him I did not believe I should pay shipping to return it, and he started telling me it wasn't really the company's problem because Fed Ex had lost the package for a few days, and that if I understood how business worked I would understand it wasn't their fault. I tried to explain that I did understand that, and he interrupted and started yelling at me for being an arrogant American.

I asked if I could speak to a supervisor, and he said "no", and explained that I did not get to have that option. I asked for his name (so I could call back to file a complaint) and he told me he did not have to tell me his name. I asked him if the conversation was recorded, and he said it was and then told me he was not afraid of anything. I calmly told him he was out of line and he yelled at me again and then hung up on me. It was wild.

I would not recommend this company to anyone. Most mid to large size cities have local appliance part companies that use the same distributor in Chicago as this company, which may not solve the Fed Ex issue, but I guarantee the customer service will be better and you'll be...

If there was zero stars, I would give them that...

This company knows nothing about customer service. I spent over three hundred dollars buy some replacement drawers from my fridge, but I got the wrong drawers! I tried to chat with them but no one answered although they say they are available twenty 24/7 to chat. Then it asked to send a message to which no one replied as well.

Then, I called and waited over 20 minutes to receive a pickup.

Then, I get return labels that I have to pay for the return because apparently it was my fault that I chose the wrong model.

I called again and waited another 16 plus minutes for them to pick up the call. And I am told that there is nothing they can do because I made a mistake, therefore I am penalized.

Their website is so complicated anyhow. I know that I verified to make sure that it was the right model.

I asked to speak with a supervisor and well there was no supervisor available. Someone would call me back. Henry called me back but in the end he concluded the same strict customer liability and enforced their policy as the previous customer service representative had.

How much lack of business goodwill does it take to not send a customer a prepaid return label?

THIS IS BUYER BEWARE.

IF FOR SOME REASON, EVEN IF THERE IS A GLITCH AT THEIR END ON THEIR UI/UX, YOU WILL HAVE TO PAY FOR THE RETURN SHIPPING IF THEY CAN AND THEY WILL ENFORCE THAT THE WRONG MODEL NUMBER WAS ENTERED.

THIS IS THEIR POLICY AND BUSINESS PRACTICE IN THIS DAY AND AGE. THEY WILL PUNISH YOU!

THEY DON'T CARE ABOUT THE CUSTOMER.

THEY ONLY CARE ABOUT THEIR BUSINESS, AND HOW MUCH MONEY THEY CAN MAKE AND SAVE.

NO GOOD FAITH AND NO MORAL VALUE WITH RESPECT TO THEIR CUSTOMERS.

GET YOUR REPLACEMENTS...

Megan at Repair Clinic has the worst customer service I've even encountered. She raised her voice and consistently spoke over me.

I searched google for the model number of our stove, I clicked on the link at repair clinic and bought the kit that showed up sep 1st and some burner tops (those were back ordered and took 3 weeks)

The burner kit came immediately. Most burners in the kit fit except one, so I wrote an email and said

"We recently ordered some burners for our stoves that we're missing.

It turns out one of the burners was the wrong size and the middle burner I'm having trouble getting it to ignite so if you have any tips please let me know.

I've attached a photo of the burner that doesn't fit, It's the front left one.

We ideally don't want to go through a return process, we just like a burner that fits our stove. Please advise on what we should do"

They responded with... "We show this order was placed on line and no model number was used. You can send the part back for a refund we have emailed you a pack slip with our return policy and address. If you provide the model number off the stove, we can locate the correct Left Front burner for you. We do not have technicians on staff to trouble shoot the middle burner, we just sell parts"

They explicitly said "send back the part" and "we will locate the left front burner for you"

So, I sent back the part but Megan said, "oh no part actually means kit." When I showed her the email said said "no kit has the same meaning as part"

Supposedly the manager Veronica will call me back because she's out today. It's looking like we need to purchase another $100+ dollar kit to get one right sized burner. This...