Lukes Liquors — Local services in Canton

went in searching for tobacco and alcohol that day. i rarely ask questions at checkout, but I made two inquiries there when they asked if they could help me with anything else.

they didn't know where the tobacco shop was; I didn't think to call the shop directly myself, so ended up driving miles away to another location only to find out later that the tobacco shop was inside the mall right behind them. oh well, not their fault.

then i asked whether they carry a certain brand of ginger beer that i once had and liked. one called the other and then the third showed up. soon I was having a discussion with them and showing them Google images.

they brought out some other beverage of that brand but not what I wanted. then they went in and grabbed some other stuff that was still not it. at this point I felt like I was giving them too much trouble; kept telling them that "it's ok, I was just asking". but they were only too eager to help.

upon my departure with two 4-pks and a bottle that I had paid for before this entire exchange began, they urged that I came back another time and check again, promising to lock it down and get it into the store.

"if it's on the market, we'll get it" was their promise.

I wish our local market is that responsive to customer needs.

they are already carrying easily thousands of products on the shelves, but they absolutely got an A++ for effort and customer service, for showing how willing they are to continuously evolve and improve. whether that's motivated by money/profit or genuine passion, it'll still be a win for customers.

you bet I'll be back next time I'm in...

I've had quite a few visits to Luke's since they've opened nearly a couple of months ago. My first few trips featured a store that was only about half stocked up. The place is huge inside and definitely has potential but honestly, I left feeling very underwhelmed by it all.

I wanted to believe that they'd have the newest, top notch craft beers in stock but instead found myself trying to have conversations with the staff that I shouldn't have. Having to explain who Goose Island or Jack's Abby is. They were clueless and still are to this day. They have no idea what they're carrying and while the selection of wine and spirits is good, the craft beer side of things is thin. No good Belgian beers in stock and nothing from Grimm, Crooked Stave, or many other craft beer breweries that have landed in the state. It's all mostly Corona, Bud Light and the likes, with a few bottles and cans from local breweries but again, nothing really that outstanding or that I can't easily get anywhere else.

So while the location is great and parking plentiful, I was really hoping for more from them. More knowledge, more availability but being in early stages, hopefully things improve. Until then, I won't be going weekly, just once in a...

The store has great selection on wine, beer, and liquor, the shelf is nicely arranged and clean, Employee are very nice and present. They answer questions nicely and polite. I brought a bottle of bourbon. I asked the cashier do you price match and I showed her the lower priced bourbon on other liquor store in Massachusetts. The manager came out and can’t price match, because the price that I show him was below cost. To be fair I understand, you need to make money in a business, so I paid full price and left. That issue is, the demeanor of the manager, he was cold, but polite, yet not friendly, that is ok I respect that, and I did thank him twice, after he told me can’t price match and before I left the store. After I said thanks, he said Yeah, that is ok. That is why I took one star away...