Thompson's — Local services in Canyon

Our family was in Canyon, Texas for Easter weekend. One of our favorite things to do is shop downtown in all of the unique, quaint gift shops. We visited Thompson’s yesterday and absolutely loved the selection. We spent about an hour in the store, and ended up purchasing over $300 of merchandise. After visiting other shops, we chose to return one item at Thompson’s because we found a comparable item at a lower cost. The item was $50. We returned to Thompson’s to kindly request a refund. We were first told that they did not do refunds, they only do exchanges. Then we were told that they could not refund a debit card. Then they decided that “during this crazy time” they could not do the refund/exchange because they would have to take the item back and sanitize it before restocking it. This was very confusing to us because whether or not it was a refund or exchange, the item would still have to be sanitized. Out of ALL the explanations they gave, none of them made sense and each one continued to compound upon and contradict the other. Their sales receipt states two totally different things as well: First it states that all sales are final. Then, just below that on the receipt, it states that returns will be honored with an exchange. This in itself is a contradiction in terms. Refund by definition means to give back money. An exchange is just that - an exchange of goods. There is also a place on the receipt for the customer to initial that they agree to the terms, but no initial was ever requested. They did offer to refund our money onto a gift card but we live 8 hours away, therefore Thompson’s is not a place we frequent so a gift card would not be of any use to us. The unprofessional, condescending, rude manner in which the staff handled the situation was sickening. At one point, when the manager called the owner, she told her (where I could hear her) that we were going to “make a scene” if we did not get what we wanted. Interestingly enough, once the owner, Melissa, showed up, it was she and the manager who caused the scene with their loud, passive aggressive manner in which they communicated with us so that everyone else in the shop could hear. They did inevitably end up refunding us, but not without making us feel that they did not value the fact that we were trying to support local business. We have had plenty of less than desirable customer service experiences in our life. And not once have we ever left a negative review. We just simply take our business elsewhere. But this experience was so disturbing, we feel like we would be doing a disservice by not informing...

Will absolutely never return to this store! We love in Houston and were in Amarillo visiting. Stopped by on Saturday and they had already closed, we decided to go back on Monday when they were open. What a cute store and I was excited about the fall decor in the window. We looked at all of the fall items and were wandering around looking at the rest of the store before picking out what we wanted in the front. My 11 year old and I found a pop-it that was out of its package (yes I saw this out of the packaging with my own 2 eyes). My daughter was walking around making annoying pop-it noises with this toy. Yes, terrible mom, I should have taken it away and told her to stop. Shame on me! The “kind” lady that I assume owns the place asked my daughter in a not so nice way if she was planning on purchasing said pop-it. Of course the response was no. So she took it away from her and found the packaging that was already torn and placed the pop-it at the counter so my 11 year old wouldn’t accidentally steal it. My daughter was so embarrassed, again I should have taken it away from her. I told the older lady at the front we would buy the pop-it since the other “kind” lady was concerned with it walking out of the store with my child. The younger “kind” lady came to the cash register and basically called my daughter and I a liar. She stated she had personally made sure all of the pop-its were in their packages first thing this morning. Untrue, I told her I saw it myself out of the package and again she told me I was wrong. I cannot remember a time in my life I have felt the way this “kind” woman made me feel. She lost a huge sale today on her fall decor. No worries though the prices are better...

Complaint Regarding Racial Bias and Unethical Treatment at Thompson Gift Shop LLC

Good afternoon, I hope this message finds you well. Unfortunately, I had a distressing experience during my recent visit to Thompson Gift Shop LLC. Upon entering the store, I was immediately struck by the beautiful selection of jewelry. However, my browsing was marred by the persistent presence of a staff member who followed me closely throughout my visit. As a woman of color, this behavior was both alarming and disheartening. Nevertheless, I proceeded with my purchase of Gold Hoop Earrings, priced at ($62.79). Regrettably, my excitement turned to disappointment when, upon returning home and attempting to wear the earrings, one of the backs broke, rendering the earrings unwearable. This was particularly surprising given the price point and apparent quality of the product.

Subsequently, I returned to the store within (ten minutes) to request an (in-store exchange). However, I was met with refusal and informed that my receipt would be retained along with the defective earrings. Such treatment is unacceptable and further exacerbated my dissatisfaction with the entire experience.

I am reaching out in hope that the racial bias and inadequate customer service displayed by Thompson Gift Shop LLC is noticed by the community. When I questioned the manager about the undue surveillance I experienced while browsing the Brighton jewelry, their dismissive response only added to my frustration: "Oh, we do that with everybody."

Thank you for your attention to...