Level Up Installs — Local services in Capitol Heights

I reached out to Level Up Installs to handle several straightforward tasks at a new property I was purchasing. The job included a car charger swap (line already ran), about 25 light switch changes, 3 APs and 4 TVs to be mounted, 4 Ethernet camera lines to be ran and terminated (interior to exterior lines were pre-run and a switch was already provided), a smart doorbell swap, and 3 smart lock deadbolt installs. Everything was designed and prepped — I just needed a capable crew to execute since I didn’t have the time.

The process started fine with a scheduled walkthrough to quote the job. I was told I’d get a confirmation call the day before — that never came. On the day of, I had to coordinate with my realtor since we hadn’t closed yet, and it was important the visit happened before the closing later that week. I was assured they were still coming but they showed up 1.5 hours after the end of the scheduled window, making both me and the realtor wait.

The technician who arrived seemed completely unprepared — took almost no notes and looked confused despite my thorough explanation and the prior phone discussion outlining all tasks. I was told I’d receive a quote by Friday (this was Monday). Not only did I never get the quote, I never even got a follow-up. Weeks later, I’m fully moved in — and I ended up doing all the work myself.

While I probably saved money, it was a frustrating waste of time. For $100+ per light switch (even when doing several in one box), you’d expect they’d be eager for a $300–$400 quick job, not to mention the rest of the work. None of this was complex: no masonry, no wet walls, no structural complications. Everything was ready and planned.

Bottom line: if you’re looking for someone to help with anything more than a basic install, be warned — they may ghost you, waste your time, and leave...

I had a great experience with Level Up. They were able to mount my TV on my apartment's drywall after I struggled with the metal studs in it. They were very knowledgeable and answered every question I had, gave me some great advice for next steps I can take to quickly (and cheaply) sort my cables, measured my furniture to determine the best height for the TV before mounting it, and so on. The attention to detail was incredible - they even kept track of which ports my devices were plugged into so they could reconnect them exactly as they found them. They even wiped my TV of fingerprints when they were done, even though they wore gloves the entire time so the only prints they removed were mine. They actually left my TV CLEANER than when they arrived. Can't recommend them enough for a quick, professional, and...

Scheduled an appointment with the company to install camera's after a breakin to my neighbors house. I waited all day and the company never showed up. Later on in the day a representative from the company called and apologized and Scheduled another appointment. I didn't really have high expectations but a person showed up. The representative spoke to me as i indicated where i would like camers mounted. I was never showed any products to consider. I was only told of some features and given a round about price of $1500-2500 for 3 camera's. I was promised to have an estimate that same afternoon and a week later I received no response. Not a good sign of business practice. I do not recommend this company to anyone. My first thoughts is that i wasn't...