Social Security Administration — Local services in Carbondale

can't never speak to the person that's so call over your case, they never calls u back, always their in a meeting every week they claim their in a meeting and they get smart with u, and if they need any more documents they don't tell u they just have u at home looking Stupid until u finally get someone e then they tell u why your case is Being held up, after u have been waiting for over a month and a half with no contact with them, then they still don't return no calls and I'm sick of it. They claim their so busy, but nothing is being taking care of. I write down every time I never get a answer or a call back to keep track of how they do business's. Then they get mad, because ur asking about your money that u worked hard for, and they act like it's coming put their packets makes no sense how we have to go threw he'll and hot water about something we worked for. But those who had never had a job get treated better and thing's taking care of. Quicker then we do asham sad and makes no sense. I'm call the better buiness bureau in them sick of them at that Carbondale office I got approved back in Jan 2024 and still haven't received what I'm In titled too...

My wife and I had an appointment with the Social Security Office in Carbondale, Illinois yesterday. The individual who assisted us was great! His name was Warren. He met us with a smile and friendly salutation. As he continued to help us, he was very informative and helpful. He made sure that we understood everything as we progressed through the meeting. His kindness, politeness and knowledge were most appreciated. As we concluded the meeting, he made sure that he had answered all our questions and was able to complete the process for us. In short, the experience that we had at the Carbondale SS Office was helpful, beneficial and successful. ...

I've been trying to send off documents to get my son's a replacement card . I first got the papers to fill out for the replacement card and sent documentation. Well they sent everything back stating the need offical birth certificate. I ended up going to the office and sat there over 2 hours . The lady at the desk was being very disrespectful and nothing was done I asked for the papers to fill out nobody gave me no papers to fill out or anything. I dont approve of the service...