Ashley Store — Local services in Carbondale

Buyer Beware – Ashley’s Furniture of Carbondale, Illinois

After spending thousands of dollars saved from wedding gifts and years of hard work at Ashley’s Furniture of Carbondale over 6 months ago to furnish our new home, we are still sleeping on blow-up mattresses and in agony as a result.

When we placed the order, the gentleman entering it in the computer said it was telling him that the bed should be in stock by the second week in January.

However, during the next follow-up call, the employee I spoke to said that the computer does not tell the employees when the items will be in stock, which means the gentleman placing the order into the computer or the employee I followed-up with was lying.

You would think six months is plenty of time to deliver a bed, mattress, two couches, and a dresser but obviously for Ashley’s Furniture, it is not nearly enough time since they have not delivered the bed, mattress, or second sofa.

Ironically, while I am writing this review, Ashley’s competitor Anderson’s Furniture is running a commercial advertising same day delivery on mattresses.

I wish I would have seen that over 6 months ago.

All Ashley’s Furniture have delivered in the more than 6 months since our order and payment is one sofa and a dresser.

When we purchased the items, which were the most expensive pieces of furniture we have ever bought since we are furnishing our new home, we were told that Ashley’s Furniture would deliver pieces as they came in so we would not have to wait for everything to come in to get the early arrivals.

That was not true.

At Thanksgiving time, my wife and mom went into Ashley’s Furniture again to look for a chair for my wife’s room.

They saw signs saying some of the items we ordered were in stock.

No ever called us to tell us or to set up delivery as we were promised.

Instead, I called a few weeks later after giving Ashley’s Furniture the opportunity to fulfil the promises the salesperson gave us when we bought the items regarding delivering the items as they came in.

It turns out, the dresser and two sofas, only part of our order, had been in their store for a month without anyone letting us know.

If my wife had not gone back to look for a chair and I followed up to force them to deliver the items they had for over a month, would we even have those items?

I think not based on the rest of our experience with Ashley’s of Carbondale.

So, on to our most recent call, which I believe is my 8th follow-up call to check on the status of the remaining furniture that has not been delivered in over 6 months, I was told that the computer showed that our mattress was in their warehouse 5 months ago in November.

Since then, I have made 7 follow-up calls, and this is the first time they have said it was in.

However, they seem to have lost it or sold it to someone else even though we have been waiting over 6 months for delivery because the lady I spoke to, an Assistant Manager who had been out for a while, said that she is concerned because it should have been delivered to their warehouse.

The final kicker was that she told me if I canceled the order, they would charge me 30% for a restocking fee for items that they do not even have in stock after over 6 months of us waiting for our multi-thousand-dollar furniture order.

Why should I Have to pay 30%, equaling thousands of dollars, to restock something they have not unstocked from anywhere.

If they had it in stock, would we have waited over 6 months for our furniture?

If I were the Owner of Ashley’s of Carbondale, I would have called the upset client after six months of not delivering on a thousand-dollar order when my employee told the client I would be calling – I am still waiting for that call.

Do not make the mistake I did by buying from Ashley’s Furniture of Carbondale.

I recommend you go to their competitor, Anderson Furniture, since they have a same day delivery guarantee for mattresses and seem to care about what they do, unlike the folks at Ashley’s Furniture of...

Updated read full review for update

ordered a sofa and a love seat from here and waited 3 weeks for it to come in no problem, got a call from the delivery department on a monday the 28th of august around 9:23 am about delivery being tuesday , about 9:46am i received a call from someone in the warehouse saying my sofa was damaged and they were going to deliver it and have someone come reupholster it later after the repair kit came in i expressed my concern about new furniture needing to be fixed when it was new, i then called the manager at around 10:00 am to talk to him about this issue and how i did not want to receive damaged furniture he then told me that he would do some research and call me back so i waited and waited until 3pm i called no answer at the store at all , so at 3:30pm i drove to the store to talk to someone face to face the employee went and got the manager who came out from the back and we discussed how it was unacceptable to receive damaged furniture that was suppose to be new, so i told him i did not want to receive the damaged furniture and i would take delivery of the love seat he said ok and he refunded my delivery fee which i do not really care about, so he set it up for the love seat only to be delivered the pictures that follow are of the "new" love seat that was delivered today and has damage on multiple parts of the furniture the delivery drivers seemed like they were trying to run out of the place and did not give me or say anything about inspecting nor did i check anything off saying i inspected the furniture.the furniture was just covered with a box and not in the box that would come with furniture, i was just told that sign to say we delivered it. i called corporate and they informed me that this ashley furniture is not tied to them or corporate affiliated so i got redirected to the store and told them my issues and as of now i am waiting for the tech to come by and look at the furniture will update as the situation progresses but right now i just want it fixed and to be done dealing with them cause i will NEVER NEVER do business with this company again. DO NOT BUY FROM THIS STORE TAKE YOUR MONEY ELSE WHERE

Updated: they fixed the damaged delivered furniture about a week later guy had to come in and take it apart and reupholstered the damaged pieces , recieved the replacement couch that was re ordered about a week or two after that furniture is good but it was taking them originally 3-4 weeks to get the furniture in originally and they magically got our replacement 2 weeks after the issues I have suspicion that they just reupholstered the damaged couch in house and waited to say it came in.. hassle to deal with in my opinion especially when spending this kind of money. Got a call today on Oct 14 2017 from someone checking how everything was it's been about a month and a half after the fact and was asked to update the review if possible. I am satisfied with the furniture and have no issues with it after all this. I would look else where to buy furniture I really feel like I was not an appriciated or valued customer in my thoughts. If you shop here you have been warned I still will not give them my...

Horrible customer service and the place seems to be full of liars. My husband and I went to Ashley furniture mid november 2020 to look for a kitchen table. We worked with a sales girl named amanda, we finally found a table we want and was told it would be delivered in 3 weeks (the first week of december) we agreed on a price my husband and I paid and were told again by a manager this time our table would be in first week of december. December 15th I finally called wondering where our table was because we never got a call saying it was in and set up delivery which we paid an extra $100 for and we chose the table we did so we would have it in time for Christmas when I was really wanting it for Thanksgiving. When I called I was told our kitchen table would not be in till mid January and that the sales girl we worked with had since been let go and there was nothing they were willing to do for our inconvinience. So mid January comes around and I call again hoping it would be in for my sons birthday, this time I was told the table wouldn't be in till early to mid February so again i asked what they were going to do for the inconvenience because at this point i had been lied to twice and the lady was extremely rude telling me what they were going to do was call first week to mid of February to let me know it was in and to set up delivery and i couldnt speak with a manager because "thats not how they did things around there", they took messages and managers got back to customers when they could. So now its last week of February and I call asking about it because again no call, I was told our table was in the truck they were unloading and a manager would call me Wednesday March 3rd to set up delivery. March 9th I call wondering when I can have my table delivered, now i am being told my table got rerouted and the broker has it so the girl who told me it was on the truck last week lied just like the original sales girl did and it "might" be in this week or next, then in the middle of my next question I got hung up on. Absolutely horible service and experience I will never buy anything from them again and would never recommend Ashley furniture of carbondale IL to anyone. I would go somewhere else and pay $1,000 more for something if i had to before going back to Ashley furniture. Horrible/rude customer service and they do nothing but lie, the place is crawling with liars. Never...