The Home Depot — Local services in Carson City

If I could give it -5 stars it would have already received it. I showed up to pick up my husband's brand new traeger grill and he had specifically requested one that was not built. However, when we arrived we had gone into the customer service area without knowing and looked at the name on the grill, at that moment Traci from customer service came up to us and asked us what we were doing and what did we need. We stated we were just trying to pick up an order. The woman rudely told us well you can't be back here and slapped up the metal chain. She proceeded to be rude to customers huffing about having to answer phone calls, rolling her eyes. She did not have a good attitude while we were there. A staff needed to simply grab something from behind the counter and she was rude to her so the staff walked away. She then told one of the male staff to go take care of it for her since she just left her things there. And when we finally went to get the traeger they told us they did not have any in store that were unassembled. We said that we specifically did not want it assembled and She said because it was an online order we have to call the store and tell them not to assemble as if it was common knowledge. Even though online it says that to put it together is $100 fee. I asked Traci if we couldn't just have it delivered she asked where I lived and I told her and she stated we don't deliver all the way down to Hawthorne. The only thing she could do for me was put down my father's name as the new pickup person and give me $53 back. I don't know what the $53 was going to do from ordering a $600 traeger. I then had to leave empty-handed without my husband's new traeger and had to arrange for my father to come all the way from yerington to get the grill for me. When my husband called customer service to complain about how I was treated he was on the phone for 15 minutes on hold and when someone finally transferred him they picked up the phone and hung up on him whether by accident or not he was very upset. He then called back a second time and was on hold for 22 minutes and was finally able to talk to the manager who apologized. However, we will never shop at home Depot ever again, save the trouble and the miscommunication and just head over to Lowe's. Not impressed at all and have been a loyal...

I called today to get a simple price quote for a small trailer rental for one day. I was transferred four times, phone rang for over 19 minutes and talked to two maybe three people (not sure if the same person answered the phone and just transferred me). I did get irritated after about 8 minutes of the phone ringing and the lady that answered quickly transferred me after I told her I’ve been waiting on the phone for 8 minutes and just wanted a quote. I did a self-check and decided to calm down because they may be busy and irritation won’t get you as far as kindness. So I was transferred to the main line again and when I spoke to someone and told them I have been waiting for 17 minutes they then transferred me to, supposedly, a manager (I did not ask for a manager, I asked for someone to help with the quote). I spoke with someone named Stephanie. Stephanie answered my question but was not courteous. She said what I needed in short abrupt sentences. I was courteous to her and even told her I appreciated her help and she did not say “you’re welcome” or any other form of courtesy to a patient customer, she just said a quick bye and hung up the phone. I was patient enough to wait and I did not ask for a manager. I just wanted a simple quote without attitude. I have worked in customer service before. I understand you may be busy (hence waiting for 19+ minutes to talk with someone) but that does not mean you treat someone like an annoyance and take your time when taking care of...

This 1 star review is for the customer service I received from Terry the "Assistant Manager" at the Jacks Valley Rd in Carson. I ordered a mastercool evaporative cooler and chose ship to store at checkout. I live out of the area and this is the closest Home Depot to me. Once I received the email that my order was ready for pickup, I drove 3.5 hours to Carson city to pick up the cooler. The staff at customer service was very nice. And they regretfully couldn't find my cooler. I told them I would go get lunch and come back. After 2 hours, they told me they searched everywhere and were unable to find the cooler anywhere in the store. I asked to talk to the manager, and a guy named Terry came over. I explained the situation and he said there's nothing I can do other then reorder it since its not here. Are you kidding me? Not even an apology a store credit... nothing? He was very rude and could care less after I drove 3.5 hours wasted my time and fuel. I left and got on the phone with Home Depot customer service. I told them the situation and they were very apologetic for the way he was with me. They offered me a $300 discount off the cooler, and free ship to home. That was perfect! Thank you Home Depot customer service....and this guy should is not material...