Menards — Local services in Casper

I used to live near a Menards store and had purchased their Old Mill brand lined jeans and was very satisfied with them. I now live far from a store location but wanted additional pairs. So I looked online and found the same manufacturer and style number product advertised on Menards website. So I ordered 2 pair of the same style number and size. Upon receipt, there was no manufacturer name or product tag anywhwere on the jeans, also the signature "M" stitching on the back pockets was missing. Additionally, they were not even made from the same materials and did not fit the same either. One pair was over 3" to big while the other pair was about 2" too big. Upon reaching ut to the customer service department to arrange a return I was met with rude email responses and told that contrary to their posted returns policy I would be charged return/restocking fees. After going back and forth countless times with the customer service rep, and explaining how the product received was not as advertised, not made by the same mfg, not made from the same materials, and not the same fit or quality as those previously purchased from their store, or as advertised on their website...I was told that I recieved what I ordered, that it was a difference in manufacturing, and was no fault of theirs and I could either return them for a partial refund, or keep them. This was like being told that the Pair of Nike shoes I ordered and received without the Nike name or Branded "Swoosh" on the product anywhwere was still a Nike product and was just a difference in mfg!!! Like receiving a pair of Levis or Wrangler jeans without the Levis/Wrangler tag or signature pocket stitching on them anywhere was still the same product...BOLOGNA!!!! They are selling cheap knock-offs advertised as name brand products at name brand prices!!! When asked to be passed up to a member of management, the CS reps' email tone changed and was then appeared as helpful...WRONG!!!! I was misleadingly being appeased until I shipped the return back...then was basically told "Too Bad"!!! The term "customer service representative" is a misnomer as they are not there to service anyone or ensure a positive experience! I was charged over $24 to receive a falsely advertised product and to return it because I couldn't even wear them, and they were not what I had satisfactorily purchased previously!! Menards engages in unethical business practices and should be boycotted by all consumers so they receive their just deserves and go out of...

I had a special order item to pick up and had to go through their security lane to drive to the special order area. The guard was unpleasant and unprepared to do his job. Once I got through there I picked up my 2 small items, checked out with the special order guy and loaded them in my back seat. Upon arriving at the security hut as I was leaving the guard stopped me, felt it was necessary to see my receipt again, even though he took pictures and inspected it literally 3 minutes before. Then took down my license plate info. Walked back and asked to see the merchandise. I didn't want to get out of the truck and I assumed that since the special order guy checked out my items there was no need for this second inspection. He asked where the items were and when I told him the back seat and then specifically told him he could not open my door he mumbled under his breath and opened my car door anyways. I confronted him on it and his response was "that's how they want it done here, we can't let you go without visually inspecting the items". So since your store failed to provide even a small amount of customer service or appreciation I will shop somewhere else from now one where employees don't treat customers...

We bought a Briggs &Stratton generator from Menard's. We broke it in per the manufacturer's instructions. The 1st trip out camping it is leaking oil from the crank shaft. This one is not working properly. When we returned from our trip we ordered another one from Menard's online (they never have them on stock locally ), so we went to return the malfunctioning to the store in Casper, WY. They will not take it back unless we take it to a service center and get it checked out. This is a $35 fee that we have to pay & they will decide at that point "IF" they can refund our money. We are extremely unhappy with their return policy when we did nothing wrong. We only wanted a new one that works properly that is what we paid for. The store manager (Jordan ) even refused to give me their district managers name or phone number. We've spent a lot of money in this store, which they are always happy to take from us.....we had no idea of such a rediculous return policy. Now that we've talked to others we find out they always give their customers the run around to discourage returns. We will cancel the 2 orders we currently have with Menard's online & will never shop...