Studio City Mesa + ARQ — Local services in Casper

I’ve been to this theatre a few times and it’s always an enjoyable experience. The staff are nice and the seats are comfortable.

The last time I went, I lost my wedding band while in my seat. I waited until the movie was over and the lights turned back on to look for it. I thought I knew where it fell and that it would be an easy find. My grandfather and I could not find it and I went to the concession area to ask a staff for a broom to reach some hard to reach places. Rachel was so nice and came with me to try and help me find it and enlisted the help of another staff member, Hayden. They were so patient and kind and helped flip seat cushions over and looked at multiple rows. And, luckily, Hayden spotted my ring!! They went above and beyond to help me and I am very grateful.

All this to say, great place to watch a movie, but the staff (especially Rachel and Hayden) are the best part of...

I give it 1 cuz I can't give it zero! Checked in at mobile kiosk. Red light turned green, bleeped and good to go. Nope. Get snacks, go to last theater down the hall, need paper ticket. Hike back to front desk, stand in long line (avoidance of which was the purpose for mobile tickets) and get paper tickets. Cashier says printer is not working at kiosk. "Out of Order" sign would be nice. Back to theater but wasnt given 3D glasses. Back to front desk. Cashier says "Yay, I prob-lee should-a given ya those" Hike back to theater. Sit down, grandson's chair doesn't work. Back to front desk. "Someone will come to theater in a minute" Movie starting...tech shows up and fixes chair. Not impressed about whole experience. Oh and I was charged 2 times for my tickets. The refund "SHOULD" appear on my statement in 7-10 days. Didn't take them 7-10 days to take my money. WILL...

The seating is nice but the movie rooms have a few recliners in a few of their rooms that really don't recline well. I have brought this up to several managers and had them see for themselves that the chairs are broken and we should either get our money back or get a half off the ticket price. In their eyes, nothing is wrong. They just don't feel like repairing their chairs but they sure can jack up usually every other month their food prices. They advertise every where that they have reclining seats and some don't recline like they are supposed to, that there is considered false advertising. This theatre unfortunately doesn't upkeep...