Great Lakes Electronics - Greater Orlando — Local services in Casselberry

We have had nothing but problems with this company!!!! We have now had 4 appointments and 4 no shows!!!! Manger makes nothing but excuses!!!! Today they apparently called at 9 for our 3 to 5 window and didn't leave a message.... we recieve scam calls daily and had no idea it was actually the technician because he left NO message. But I called it back anyway just to be sure we didn't miss yet another appointment, and got no answer. Now apparently that's my fault!!!! And the manger won't send him out at 5 ( although that was within our window) cause he was on his way home for dinner. Really!!! Omg!!!! Worse customer service ever!!!! One of the receptionists actually yelled at me and hug up on me!!!! Unbelievable!!! If I didn't have this extended warranty I would never deal with this company again. Epic fail on every...

No good they just don't answer phone calls I don't understand why. Maybe they don't need customers. I have called all everyday on a hole week because they were the people that got assigned to repair my tv and they keep on telling me I needed to talk to some guy that does scheduling and that person would never answered the call I spent 20 minutes on hold and nothing I have things to do. Go somewhere else if you are busy and have other things to do in your life. If not and you have time to kill call this people. You...

Absolutely the worst customer service I have ever dealt with. It has taken over three weeks to do a simple motherboard repair on Samsung Dryer. Instead of being honest and fixing the issue, they have come out two different times charging a service fee without fixing the issue. They keep saying the part they ordered is defective and it will be another week delay. I have asked to speak with a supervisor or manager, but I keep getting the same terrible customer service representative who is...