Little Alsace Urgent Care Center — Local services in Castroville

The front staff here are rude, short tempered and outright liars. I called to make an appointment to renew my blood pressure medication. I asked to see McCauley, and was told I had to see Meyers. I was surprised, because when I went in for alleged Covid a few months before, I was told she had moved to the Women's Clinic next to Walmart and no longer worked there by the receptionist AND the person I saw for my flu-like illness. The lady became very rude and told me she had never moved. She then said they'd call back, and they never did. I found a new clinic.

Fast forward to today, 2-14-23. My parents use this clinic because they love their practitioner. My father was dizzy, and they called to see their practitioner, who was not available until the 28th. They asked to see someone else, and they told them the insurance would not pay if they switched doctors, which was a bald faced lie. They have a United plan that let's them see any doctor and doesn't even register a Primary Care like mine, but they would have believed them if I hadn't had them call their insurance to check it. The receptionist tried to make them come into the Urgent Care side, which I'm afraid is the point, because Urgent Care patients pay more. Honestly, lying about benefits to force them to use more expensive services sure sounds like fraud, and if it isn't, it should be.

Clinic used to be great, but looking at other reviews, I'd find someplace else.

Update 2/2025: My parents were in an accident. They called to make an appointment due to neck/back pain. They said they won't see them because they don't take third-party insurance. We called their insurance, and they said they would cover treatment for the accident anywhere. A quick Google search shows this is typically the case. This place will lie to you about your benefits and basic insurance questions to avoid inconvenience....

This is the first online review I have ever left. As a business owner, I hate leaving negative reviews online, but I feel it is important for the health of others for me to leave one for this urgent care. I went into the office on a Saturday an hour before they closed for a very painful UTI. It was not busy at all. I was seen within 30 minutes and diagnosis was confirmed. Dr. Black told me I could make it to the Walmart pharmacy before they closed and she would send my prescription in. The urgent care closed at 6 and Walmart at 7. I went to Walmart and they did not have my prescription yet. It was 6:05 at this point. They suggested I wait because they might still send it. Urgent care had already turned their phones off, so I waited for the entire hour at Walmart just in case. The prescription never came. The next morning I called in to the urgent care to ask about my prescription. They said it had not been sent in the night before and they would send it within 30 minutes. My regular pharmacy was closed, so I called back to ask them to send it to a different pharmacy. They said they would but didn’t. I called multiple times. They said they were busy. Then they told me to wait until the end of the day to check back because the pharmacy was busy. The pharmacy was very sweet and apologetic but just never received it. Finally, 3 hours and many many phone calls later they called it in. The staff never apologized or seemed concerned that I was in excruciating pain all night and day because of their error. It was a horrible experience, and I recommended going pretty much anywhere else than this...

In May of 2024, my husband and I relocated to Texas from Indiana. I needed a new doctor, so my in laws suggested this place. At first, it was great! Dr. Karina Owen is amazing. She listened and cares. If you go here, ask for her. Then, I had to see Dr. Neel. Again, amazing Doctor. THEN Karina went on Maternity leave, and I got this new guy filling in for her. He's rude, interrupts me and makes me feel like what I'm saying isn't correct. I've been advocating for my health since I was 11. I know when something isn't right. I left my appointment feeling so unheard. I left. About a week later (after finding a mental health facility willing to take my insurance), I needed a referral. I called and the front desk told me they would let the referral coordinator know. I called back TWO days later just to be told, I needed to make an appointment. So I made the appointment. I go to the appointment only for the doctor to act like what I'm asking for is crazy. I asked for a referral and he said he would do it. Days go by and I don't have the referral, meaning I have to cancel my appointment a SECOND time, drive to the clinic and WAIT in the lobby until someone does something. Then, I get home, to get a call, saying my PCP isn't right and I need to change it, so the referral can't be submitted. Why did no one tell me this until NOW???? INCOMPETENCE AT ITS FINEST. As soon as I find another doctor, I'm cutting them loose. Don't go here if you need care. They don't care...