R.W. McDonald & Sons — Local services in Center Township

We were shopping for kitchen appliances and had been to R.W. McDonald & sons numerous times looking and worked with Alec Tokar before and again when we purchased our appliances. Alec far exceeded our expectations. He took the time, stayed over 90 minutes past closing to make sure we purchased what we wanted, answered all our questions, and processed our order. We are doing a facelift to our kitchen and explained our process and that we wouldn’t need the appliances until March. Alec accommodated our needs and request.

He explained the warranties, install, removal, and costs and went through every item with knowledge and confidence. Most of his time was manually writing up the order the old fashioned way. Since he is also the company’s IT person, he is working on a point of sale system that will make the selling and purchasing experience faster and more efficient. We are sure he will do an excellent job with that as well.

Alec is an asset for a company and business possessing knowledge, skills, and abilities concerning his product line but as important, he truly cares about his customers. The personal care and touch that Alec showed to us makes him a special and extraordinary salesperson and representative of the company.

Alec has a bright future - the sky is the limit for him. We fully expect to see R.W.McDonald to make major improvements to their infrastructure with Alec leading the way, so that they will continue to be able to be more competitive and thus successful with the large box store competition. We love and appreciate the smaller family businesses and fully support them.

We appreciated Alec’s time and thoroughness with us and we are very happy we worked with him to purchase the appliances we researched and wanted. Thank you Alec for making this a most pleasurable...

Amazing Experience – Highly Recommend!

My husband and I were on the hunt for a sectional that would fit our odd-shaped living room, and while we weren’t overly picky, we wanted comfort, style, and a budget-friendly option. After a disappointing experience at a local store, where we were met with rude service and pushed into a financing option we didn’t want, we decided to take our business elsewhere.

We found R.W. McDonald & Sons, and I’m so glad we did! Even though we had to drive over an hour, we were greeted by the sweetest sales ladies who listened to our needs and helped us custom-order the perfect sectional. I had a dream couch in mind, but I thought it was out of my price range – I was wrong! They made it happen and were incredibly kind, patient, and helpful throughout the entire process.

They went above and beyond, staying 40 minutes past closing so we didn’t have to make another trip. Delivery fees were incredibly reasonable, and they were so kind to my husband, myself, and even our 18-month-old daughter.

If you’re looking for quality, service, and a truly stress-free buying experience, I can’t recommend R.W. McDonald & Sons enough! They truly deserve more...

My mother ordered a mattress on July 5th. She still has not received it. I was with her on Jul 24th and Carry said it should be there any day. My mom inquires every week and gets told it should be there any day. They will not give her a refund on the mattress they haven’t even received. It’s been over a month. They should be able to cancel it. Last week the store manager, Lee McDonald yelled and slammed down his hands at my 83 year old mother when she stated that her other items she had delivered were not right and that maybe they had been sold to someone else before they were put aside for her. They told her they couldn’t remember the items she described as having ordered. Then they told her to pick out something else and they could recover it. Of course that was several hundred dollars more. They finally refunded her for the other items. But reinforced that they will not refund the mattress. We are betting she gets a different mattress than she ordered. That remains to be seen...