Costco Wholesale — Local services in Centreville

Unlimited problems due to rude employees and managers supporting them.

Every tine I shop here employees didn't give my membership card bavk. I have to wait close to an hour, then employee visiting membership dpt, they couldn't fubd my membership number.

Managers called and they all been rude to me every tine I had issue.

Over a month ago, I bought chips which I was not aware of expired. Employee said it's expired and will not take it back. Membership card was not given before this trip either. I went to membership dpt to get my card and called manager. Manager told me it's expired and will not refund me back $4.

I canceled my account to get my $60 back and call corporate. Knowing tge fact it will taje long ti e to get resolved, I webt to Chantilly store and told them rudeness of Faorgsx staff. They gave me new membership but not waived membership amount. So requested to pass my message to the manager. Manager didn't call me. They told me to bring bavk chips and they will reverse me funds back also they told me that they don't have any problem woth any returns and tgey have tons of returns there. They took my chips which was not the reason I visited that store. As dist Manager necer returned my call, I thought this store manager can help me woth my issue.

I had many issues. But I am adding few here. Few weeks later I needed medication and Chantilly didn't have all. So I bought 2 medication from Fairfax and one from Chantilly.

As my debit card account was closed due to scamming, I ordered new one which I received day befire and couldn't activate. So I wrote a check first time.

Next day I webt for a shopping and they don't take checks. So I try ti use debit card whi h was not accepted. I called bank and they told me that my bank account was closed. No reason given.

I went to Fairfax store and spoke to Ms Bonnie, the manager who closed my account few weeks back woth another store manager with her. I explained whole detail and ready to pay changes of my shopping but no Nsf charge as i didn't close my bank account. She told me it's not their fault and should wait fir a week.

As fairfax us 5 min driving from my hone, I stopped by again week later but I didn't realized about my check issue. And they refused to proceed further saying I should pay them $25 nsf plus cost of items. I refused to pay $25.

I viated Chantily store and Mng told me he will email the mng to find out the issue and how they can help plus he supposed to call me last Friday. But didn't. Chantily store has most majority immigrant customers and better customer service verses Fairfax is Red neck store.

Mng told me that I still can get refund of my another product and let me shop which I did.

Question is after beibg in Fairfax store for over an hour, why can't I shop there regardless of my check issue if Chantily manager don't have issue woth me abd I sm ready to pay cost of my product but no nsf?

Chantilly mng told mevto proce tgem that it's not my fault that account was closed.

How I can prove when bank team told me they can't tell me why?

Same time I received second debit card again. I am shocked as my account was closed by them then why they send me second card.

There is no way I can send an email to head quesrter. I called Paul Dist mng and waiting to hear from him. I sm really tired of Unlimited problem due to worst management team with employees of Fairfax store.

Ms Zody is one of the mng there. And African American mng told me while back while yelling who have me her email iD? I am not supposedto email her? Due to this male mng, Ms Zody didn't email me instead she responded to my call saying they all are right and I am wrong. Surprised to hear this response. How they can be right, keeping my card every time and I have to wait for over an hour then saying they will not give me aby gift card even I waste there 30 hrs in line.

Worst ever customer service I have seen it.

Spund like Fairfax management don't want and don't like any immigrants shopping there. I saw all reviews here and they are mostly immigrants those had...

Long post!!!!

I am updating my rating from 5 to 1. After about 7 years of shopping here I finally had enough. Their customer service has declined. I usually do every other week runs and in between spending over min $400 on both runs (my husband also will do in between runs if needed). The last months I have been shocked really with their customer service. One run before last night, I had grabbed a box of mangos, checked them (usually people will move them around and leave the bad ones) all boxes clearly had 6. As I was in line to pay an employee comes up to my cart and looks at the mango box and sees a mango on top, he grabs the mango and states "its only 5 mangos", I was like what? All boxes have 6 mangos. He said no people move them (I am a patient) and proceed to look at the box, I quickly spotted the number 6 and pointed it out to him to which he stated "sorry for that" ( I should have given him the mangos back, but my son really loves mangos). I felt upset and embarrassed but yesterday night I felt worse. As I was in line, an employee very nice guy with a cart came to me and said "Ma'am would you like a pizza?" I was taken back and said a pizza? (My son had just asked me for some, after paying I usually will get him a slice) he said yes a whole pie, I stated "oh yes, sure thank you" he proceeded to take a out 1 box (the only one) out and handed it to me, to which I replied "oh wow it's a blessing, thank you" he just smiled and walked away. I put the pizza on top of my cart and it almost fell, so I asked my mom to take it to the table with my son and she did she was like how did you get a pizza? I stated a worker gave it to me. I paid my things and we proceeded to walk out as we were walking out to have our things check, immediately the employee at the door asked where did you get the pizza from? I was like an employee gave it to me, he nodded his head and said "umm" looked to his right side and called another employee and said "we have a situation" I was dumbfounded and was like what? The other employee asked " who gave you the pizza?" I told him the same thing and stated the employee that gave it to me never told me pay it (or do you want a pie of pizza, just make sure to pay it at the register) and stupid of me not to ask. I stated to him "but I can pay it, I have money".The employees told me "can you come to the registered" at this point my mom was upset as well. I went to the registere with the employee and paid the pizza, he apologized and said "they were short staff" I stated just tell the person giving out the pizza to let people know to pay it there, I told him "I was like well maybe the excess pizza and it was about closing time and I it was my fault for not asking if I had to pay (yes I should have asked) but have a lot of things going on so didn't really think of it. I was given my receipt and left.

I truly still felt targeted, humiliated and judged. I am not a person to make a scene but I wanted to let them know, I would never steal anything in my life and risk the chance of not only ruining my reputation or losing my job for a pie of pizza. When I was paying I told the employee wow, "I thought you guys had me on watch because last run, I found a phone and took it to customer service" (I hope this person got their phone back). Why because I live my life as honestly and transparent as I can. No, I'm even afraid to take their taste samples.

I have worked in the Customer Service and Quality Assurance world for over 25 years and I can clearly see their faults.

These are only 2 of the bad experiences I've had. I have always loved costco but this Warehouse is...

My recent visits to the Costco warehouse have been marred by a disconcerting and escalating issue that has significantly impacted the overall shopping experience—the persistent and intrusive nature of membership card verifications. This process, intended to ensure a members-only shopping environment, has evolved into a concerning trend where workers seem to overstep boundaries, approaching customers with an assertiveness that borders on harassment.

What was once a routine check has transformed into a relentless pursuit, creating an atmosphere that is not only disruptive but also fosters discomfort and suspicion among patrons. The increased frequency and assertiveness of these checks raise valid questions about the necessity and effectiveness of such stringent measures. While preserving the exclusivity of membership benefits is essential, the current approach risks alienating loyal customers and undermining the traditionally positive and welcoming atmosphere associated with the Costco brand.

Adding to these concerns is the alarming state of the restroom facilities within the warehouse. The cleanliness of the toilets has noticeably declined, presenting a stark contrast to the high standards that customers expect from a reputable establishment like Costco. The condition of the restrooms not only compromises hygiene but also reflects poorly on the overall maintenance and attention to detail within the facility.

Addressing these issues is crucial for Costco to uphold its reputation as a customer-centric retailer. A thorough review of the current membership card verification procedures, coupled with enhanced training for staff, is imperative. Striking a balance between security measures and preserving the welcoming and inclusive atmosphere that customers expect is vital to restoring trust and maintaining customer loyalty.

Simultaneously, immediate attention to the cleanliness of the restroom facilities is essential. A commitment to maintaining hygienic and well-kept restrooms is a fundamental aspect of providing a positive shopping experience. Neglect in this regard not only affects the overall perception of the warehouse but also impacts the well-being and satisfaction of customers.

In conclusion, the combination of intrusive membership card verifications and subpar restroom cleanliness at the Costco warehouse demands urgent attention. The company must take swift and decisive action to reassess its approach, ensuring that the shopping experience remains positive, customer-friendly, and aligned with the values that define the Costco brand. Immediate measures are not only a service to customers but also an investment in safeguarding the long-standing reputation of Costco as a retailer committed to customer...