Crunch Fitness - Cerritos — Local services in Cerritos

Trust me when I say it takes a lot for me to take the time to come on here to leave a review. Typically, I like to use review platforms to praise the wonderful things As I know this can be a place for a lot of negativity. I hate that I have to contribute to this, but it is necessary.

This club changed Management a few months ago, and both my parents and I have had issues with the general manager, BRIAN, being sleazy, salesy and a liar. The first issue was him preying on my elderly mom regarding a special deal and was promised that her card would not be charged, but in fact, she was charged for multiple memberships after providing her card information. She had to go back to the store and call the location multiple times until Brian agreed to give a refund. The refund ended up being given in cash and when my family went to the gym the day and time he said it would be ready, it still was NOT ready and they had to again return on a different occasion to receive their refund.

I moved in March and maintained my membership at crunch for two months because I still enjoyed going there for the squat racks specifically. I know there was a change in Management a few months ago and over that time, I watched the gym cleanliness and service decline. I decided to cancel my membership but was told I need to speak directly in person with a manager.

This is a sincere inconvenience since I no longer live locally. I returned on another day within the timeframe I was told, only to find that the manager was not there because of car trouble. I went again another day, and was told he was not there that day. Finally, I sent an email, waited 4 days (2) business days) and did not receive a reply. On 06/24, I called only to be left on hold for five minutes. When I called back, the general manager Brian was the one who answered the phone. He was very dismissive (call was only :55 seconds) and tried to say that I would need to pay an additional month rather than canceling my membership immediately. I notified him that I had made many attempts to follow the process with ample time and that I requested immediate cancellation. He said he would grant this for “being a long time member”.

I requested a confirmation email or follow up that this had been processed and he assured me that I would receive something in my email the next day or so. I NEVER received an email and today I am seeing a charge on my credit card statement for the monthly fee. I have already notified the location management via email, but this has proved to be useless since he never answered the initial email I sent to begin with.

I have been in customer service my whole life and I have multiple instances regarding BRIAN, this location, and difficulties with regard to communication, billing and cancellation. I honestly think this location is a scam and I don’t know what membership fees go toward because the gym is disgusting. I’d be happy to attach photos of the various things I have observed over the last few months and years with regard to how this place has gone downhill.

There are some wonderful employees. I have met there over time, but things have really declined since new management began. DO NOT JOIN THIS GYM. PLANET FITNESS IS BETTER AND CONTINUING TO GROW - CRUNCH IS ON ITS WAY OUT - JUMP SHIP...

Greedy and Immoral Management. At the beginning of February 2025, Anmerie had offered to renew my membership but I kindly rejected because I’m currently a college student that can’t afford a membership that had raised their prices. After offering me $20/month, I was convinced to stay with this gym. However, months leading up to June, I was being charged for $32/month, and every time I came in to request help for this issue, other workers and managers told me that it would be fixed and the charges would be what I agreed with Anmerie by the next month. This issue continued for months. On June 9, I came in for the same issue, except now they tell me that they were never allowed to make an offer like that to me ever, and the charges can’t be reversed. Feeling cheated and scammed, I cancelled my membership on June 9. On the day of cancellation, they told me that I had until July 9 to use their services and equipment. Today is July 9, and I just got charged another $32 because the management did not cancel my membership during the time I was there. When calling, Anmerie had answered the phone and told me I had cancelled my membership on June 10, which is not true, and that cancelling my membership in June did not cancel it completely which is why i was charged Today on July 9. This does not make sense at all. She began to talk about a 30 day policy which did not align with the words that she had said to me at all. Instead of trying to find a compromise, I’m now being forced to pay another month for their useless services. Initially, I never intended to renew my membership, but this greedy behavior to lie to me about a lot of the issues I was dealing with is just immoral and messed up to do to a young man. This is my first experience with a gym and they’ve not only ruined my perspective of the gym experience, but they’ve also reinforced the stereotypical concerns of a...

People really don't know how to leave accurate reviews.

If the sound of weights dropping bothers you, you should probably go to Planet Fitness, honestly. They are strict on that.

If the front desk doesn't greet you, are you even trying yourself to greet them? If they don't respond, then you're justified to leave a negative remark. Establish your own connections. I've had no issues, and it's trivial things like this that makes me question humanity. You're not entitled to a greeting or rather anything, for crying out loud.

Every gym gets packed during a certain time, typically around 5-8 PM. If you don't want to deal with crowds, put the effort in to go early/super late. Don't leave negative feedback of something out of the gym's control.

Additionally, as for the wipes running out and/or broken machines, the staff is quick to address and put an order in for it to be fixed. The main issue is that people don't report it, and staff WILL from time-to-time go around the gym to return equipment—especially the personal trainers. Obviously if there is a lot of people, the front desk people will have to stay at the front desk.

Dirty machines or missing equipment? That's also outside the gym's control. That's more of a gym etiquette problem, and that resides with gym goers. The staff will do their best, but during peak hours it's nearly impossible to micromanage equipment/customer service.

Just because you don't see it yourself when you're there DOESN'T MEAN it's not happening.

Anyway:

variety of equipment able to borrow accessories from front desk 9/10 clean atmosphere restrooms are maintained (never used the showers) friendly staff lots of parking (backside/side...