Airsoft Atlanta — Local services in Chamblee

I went in today to look into what they had available in Gas blow back equipment. I had done some cursory research as I have never played airsoft but have over a decade as a tactical firearms instructor.

On arriving I was quickly created by a pleasant young man who did his best to answer my questions and did good salesmanship to try and shift me towards the more popular AEG equipment but wasn't pushing to hard or being obnoxious. Plus.

The clerk however failed to display even a passing amount of proper gun handling skills and flagged me with the muzzle multiple times. Negative

I asked about availability of spare magazines and was told they didn't have the oem available but that magazines from a different make would fit and function properly. He handed me the magazine and I proceeded to conduct an administrative range reload. I felt some resistance towards the very end of the reload stroke. The magazine I was handed did not in fact fit and had become stuck. Negative

The clerk and I both tried to remove the magazine with no joy. The clerk quickly owned up to his mistake and took the pistol back to the service area and handed it off to the tech who I could not see. Plus.

This is where I had my first real issue. The tech in the back decided to loudly decry the clerks statement that nothing wrong was done. He went on to loudly state that I had "slammed" the magazine in and had done something wrong. Big negative.

The clerk returned with the pistol and answered a few more simple questions.

So why two stars? The clerk was very nice, but knew less about the pistol I was interested in than I did after a brief bit of online research. This led to a stuck mag but no real harm. The tech spouting of loudly despite not having even been present tells me that the level of maturity displayed doesn't give me high hopes of any help should something go wrong. I entered preparing to purchase the pistol if they had it and several spare magazines. I didn't even ask to test/dry fire the pistol due to the attitude of the tech.

I try to support local business whenever I can. The pistol was the same price as on-line and the clerk was nice enough despite some deficiency in his product knowledge and his lack of gun handling skills. The abrasive tech (who never had the decency to even look out around the wall while decrying me) and to a lesser degree the lack of spare magazines means that I will go ahead and buy on-line for all my...

A-B-S-O-L-U-T-E-L-Y NO EXCHANGES OR REFUNDS!!! That's what their logo should be. You have to be absolutely, and I mean "ABSOLUTELY" sure of what you are buying, especially via the internet, as you will not get any type of assistance with any product that may be malfunctioning due to manufacturing problems. Unless the items is completely damaged during shipping, then maybe, just maybe, you might be one of the lucky ones to get some type of help. It took their customer service 4 days to finally send me an email and that was just to note they give NO EXCHANGES OR REFUNDS... Had to contact my bank to hopefully help resolve my issues.

To Airsoft Atlanta Owner: Response to your return message. Dear sir, I am a 55 year old Mechanical Design Engineer who has worked in Sales, Customer Service, Quality Control, Mechanical Design and R&D. If anyone is qualified to review products it would be me. In response, and if you read my original email regarding the product, you will read that I did state the item was malfunctioning and I originally did not ask for a refund, I asked for an exchange. Buying on the Internet is difficult enough as it usually takes quite a bit of time to research some items to adequately find a product you want/need and to find a company to buy it from. I am not in the habit of looking at the Return Policies first of any company as most companies have an adequate return policy to exchange items. However, your company did not and I believe it is a responsibility to adequately inform others of your policy. Again, if you read my original message, I sent Airsoft Atlanta an email within 2 hours of receipt of the product (Monday evening) to note my issues, it took a couple of phone calls to finally get a response by email (Thursday evening) to note your companies policies. I sent another email response, again, noting the problems with the product and request for an exchange. It took you till Saturday morning for you to respond, here on the reviews, to try to insult me by noting "...people like me...", well, it's professional people like me that take honest time try to get items resolved prior to making any honest review. if you would like to properly respond to any additional business concerns, you have my email and my purchase information in you company system to...

Horrible customer service

Questionable inventory stock and shipping management.

Made an order on Wednesday March 23rd received it on late afternoon Monday March 28th. I was missing a hi capa piston head I ordered.. not a big deal people are human and make mistakes. So I emailed customer service to let them know it was missing and included pictures of the check sheet and everything that I received. Got an email back the following day on tuesday around 6pm est. ( a little over 24 hours) said they would send it out as soon as possible. Cool In this time of my first order and receiving it, I made another order before 8am est on the 28th. After a couple days went by and its wednesday as i wonder why my order still hasn't shipped yet? especially due to the company boasting fast packaging to shipping times. I emailed customer service again since I was already emailing them about the piston head. I was told that there was a inventory issue and a part I ordered (hi capa inner barrel ) was not in stock.. ok but why am I having to reach out about my order when they should have notified me of this? And a couple days later at that. They did offer me a different inner barrel but I declined due to not what I wanted. Which mind you has to go through a delayed game of email tag. after stewing on this whole event I decided the next morning to cancel my whole order which being very disappointed with the whole experience in two different orders now. I was refunded my order. Fast forward to Saturday later that week I received what I thought would be the piston head I ordered... wrong I received a piston head for px4-xdm-hk45. so once again I emailed them again and have yet to get a response to whether they want me to mail back the wrong or if im going to get refund or even get the piston head I ordered. I used to love ordering from them as I usually received my package within 3 days and my son always loved the stickers they put in each package. I was planning on order from them thought out the summer as Airsoft season is starting now but NO THANK YOU,

If you want to take a chance and hope not to have to deal with customer service. by all means good place ...