Car-X Tire & Auto — Local services in Champaign

A one star is actually too high for this place if I could I would give it a negative 5 star.

Last week I took my jeep into this location for an intermittent starting problem and a radiator flush.

They kept my jeep for two days and were unable to find or get the jeep to act up even after I told them what to do they did complete the radiator flush I pick the jeep up on Thursday from them after work. Within a day I was using the environmental controls in the jeep for heat in the morning simply because I take my wife to work early and it was cold air was blowing cold air while in defrost mode on Saturday.

I took the Jeep back to them on Saturday and told them about the problem and they had it corrected so they thought they told me it was an air pocket in the radiator. That repair seemed to work fine until this morning when again I left for my job earlier than normal and it was blowing cold air again. I went in and spoke with the gentleman at the front I was not happy about this, I explained to him that I was not going to leave until my jeep is fixed and it was going to be fixed at their cost. He then proceeded to tell me they could not guarantee that and I told him I don't care what you can guarantee and want you can't guarantee it was working fine before you did a radiator flush on it and now it is broken and I wanted it fixed I also told him that I would be contacting the Better Business Bureau as well as his corporate office and that I would be posting a review on yelp about this shop.At 7:40 AM this morning they got the jeep in and they diagnosed it as a bad heater core, now my question is when it was in on Saturday for the same issue why didn't they diagnosed it then as a bad heater core it was the same mechanic they had looked at it on Saturday.

I then made a couple phone calls and decided to take it out to one of their other competitors where I spoke with the general manager both on the phone and in person and he assured me that he would get my jeep and looked bad and if it all possible fixed he understood that I work out of my jeep and my tools are in it. I'm very happy that I took it to the competitor not only was the jeep able to get diagnosed properly but I was also able to be fixed in less than six hours which is an amazing job to complete.

I will not be coming back here to this location for even a simple oil change the gentleman at the front desk seems cocky And a little arrogant in my opinion.

Even the experts at Midas find it hard to believe that a heater core and now the water pump have gone out within a week of each other and they both need to be replaced. They are wondering if they possibly used an acid to flush out the radiator or another solution that would eat the parts and the seals I have used Muretic acid before to remove graffiti from concrete and I can tell you personally that I know it's effects .

When I called their corporate office today to let him know how displeased I was with the service that I had received and the fact that I am still having problems from their radiator coolant flush on my truck I was essentially told that they are not responsible for anything and that my truck is close to 100,000 miles which is not completely true it did over 97,000 miles on it at the time and currently has a little over 98,000 miles on it.

I would not encourage anyone to do any kind of business with this company or this...

I brought my wife’s car here for some tires after a competitor we had scheduled with had no staff. The staff was very helpful initially, and we were told they could get to my wife’s car before close and to leave it. At 3:30pm I received a call that the car is finished and ready to pickup. I said I would be there in 30-40 minutes and was asked to come right away as they were trying to close early. We got the vehicle home and realized they put the wrong size tires. We also noticed the car was pulling to the right fairly hard, despite paying for an alignment with the new tires. We did not receive an alignment printout like you should when one is done. I contacted the store online, since they were closed, to inform them of the mistake and expected a call Monday. When I didn’t receive a call by 10, I called and explained and the associate said if I could get there in 30 minutes, they’d take care of it. Both my wife and I were at work so that was no way possible. I asked the associate about a return policy or if they would price match and she was unaware and said I would have to speak to the manager which she was hesitant to do. I expected the manager to call me anyway, so I asked to speak with him and was told he was in meetings all day. I asked for him to call me and waited till the next day around Noon, when I finally decided to call corporate to ask them. Corporate told me they would have the manager call me the next day or to call them back. The manager never called, I called corporate, they never answered and had to leave a voicemail during work hours. I expected corporate to call me back by noon the following day, which they never did, and I had to call threaten to look into alternative options to resolve the issues. 20 minutes later I received a call from the store manager. I asked him about a return policy or price match and he was unaware and said we don’t do returns and we can give you the tires you bought. I asked about the printout and about the alignment and he simply said the printer is down. No apology, explanation or customer service in any way. To this point I really had tried to be understanding and tolerant. I decided to call corporate again, partially to get an actual answer on a return or price match and partially because I was beginning to rethink this particular store touching our vehicle again. Corporate said they leave those decisions to the area manager and he would be calling me that day. He never called. We are now actually having to looking into alternative measures to resolve this. I was not trying to get anything for free or take advantage of the situation. I was simply curious about a return policy since we had not even received the product we paid for or even simpler if they could just match the Amazon price which was a little over $200 cheaper for the exact same tires and services with the exact same store. I also expected some explanation for the alignment. I have worked on vehicles for years and I am no expert but pulling 4 ft in a 100ft stretch immediately after install means it wasn’t aligned. I would NOT let this store and potentially this company touch...

Also would give zero stars if I could.

My car was stalling out pretty consistently and it died on rte 45 just south of the Savoy post office and it was the closest shop without having to turn so I took it there. With it being AWD tows are pricey and I didn't want to risk having it towed again (already towed it once before replacing the fuel filter hoping it was the problem).

Yesterday evening I checked my phone after practice and had two voicemails. I checked the most recent and it was a sheriff's deputy saying they were at the intersection of Race and Curtis and my car was unattended. After calling the officer and explaining I had taken my car to the shop I was informed it was also left unlocked and was presenting a hazard to the road way as it wasn't totally on the shoulder.

The other voicemail was from CarX, 30 minutes earlier, saying that I needed to call them. I called them after speaking with the deputy and they told me the tow truck was en route.

The car stalled on me four different times; twice on 45, once on Prospect, and once on I-72. Each time I was able to get the car in a position where it wasn't a significant threat to traffic. So I'm not sure why they were unable to do the same.

After diagnosing the problem as the distributor I was quoted $745 and when I arrived at the shop it was $825. They did "refund" the cost of the tow but that's an expense I feel they should have eaten anyway. I also got an apology " I'm very sorry about that" and an explanation that they thought a tow company saying they'd head out there directly was good enough reason to leave the vehicle unattended and unlocked.

After speaking with some friends who are more mechanically inclined they told me I was overcharged so I dig deeper into my bill. I was charged $590 for a part that retails at $234. I called to complain and they informed me that markup on parts is standard in the industry and I needed to get quotes from other shops in order to compare apples to apples. Got quotes from Anderson's and Beaumont based on recommendations and both quoted less than $370. I took copies of the quotes to CarX and they sent a refund request to Rochester, NY. If they decide to refund my money I'll get a check in 6-8 weeks. If they choose not to give me a refund I'll hear nothing.

If they send me a check I'll update my rating description but needless to say, I won't be patronizing their...