Big Lots — Local services in Charleston

I was ready to purchase a recliner for $499.00 at the Big Lots on 7200 MacCorkle Ave SE, Charleston, WV 25304.

My sales agent was John. We needed to measure the chair to make sure it would fit in our space. We gave John all the buying signals that we were interested. He was nice enough to give us the store number as well as the deliver name and address.

However, he failed to check to see that the recliner was in stock. When we came back to buy, not only was the chair NOT in stock our delivery driver was in a tight spot. He was ready to be late for work and deliver our item with the stipulation that the recliner would be ready for delivery.

As the Owner and President of a company, good customer service and common sense would have dictated that John do two things (1) Check to make sure that the item was in stock (2) Go above and beyond to confirm that the delivery driver could make the delivery. Although independent he is still representing Big Lots.

The incident highlights the impact of poor customer service on business and the need for additional training for workers...

This a very clean and well organized store which sells a large variety of retail and food items. It has a larger furniture area set off from the mail store. Prices are generally less than regular retail, but the buyer should always check expiration dates and item solidity, as many things are overstock from elsewhere. The 4 star rating is simply about what's in stock and how that stock flows through the store. Sometimes items you grow accustomed to seeing...

Kmart is now closed and it's on an area where people have nowhere else to shop if they have no ride. So they do take advantage no question about that. They used to have decent prices but since Kmart closed most of their stuff is higher than a Walmart and lots of empty shelves and similar items not grouped together. Some of their stuff is quality though and the employees are always friendly and knowledgeable so I...