Lidl — Local services in Charlotte

I went to the location in Matthews NC off Margaret Wallace. I usually shop at Harris Teeter across the street. And I will say that I will probable just remain going there especially after yesterday. I decided to go in and get some small stuff. As I was browsing through the clearance section I came across a shoe organizer box that was open. Which there was no way to tell if all the parts were in there. I saw the clearance sticker that said it went from 2.99 to 2.09. I figured what can I lose if all parts are not there. For 2.09 I could figure out how to make it work or just get rid of it. When I went to check out they told me it rang up as 19.99 and 30% off is 16.99. I told the cashier to look at the sticker because it says 2.09. So the cashier called the manager on the walker and the manager said its 16.99. So I asked to speak to the manager. He said someone put the wrong sticker on it. I told him how is that my fault. It was in your clearance section with that price. And the Manager Chris said "well we can't let it go at that price". I told him well you need to make sure your employees are doing their job correct because this is not right. Then he started to peel the sticker off as we are talking. I would have understood if the item was in the wrong section not giving the clearance price but it clearly had the sticker on it. Plus the box was open on both sides. So it was there for a reason. Harris teeter would have given it to me and I know that for a fact. As a business they should have ate the cost because it was their fault not the customer's. So for this I will not shop there. I will go to my usual store and if I want to go to a place like this it will be Adli that I go to. Just wanted to let you know how a mistake your store and your employee did has lost a customer. I will gladly pay a little extra for my stuff than to deal...

The store is really clean and organized. Given current times they were out of stock on some products but that's not within their control.

The BIG thing I DONT like is that they were very obviously baking something my child is allergic to in their bakery. While I DONT have an issue with any store having a bakery I think they should be more mindful of allergens.

My son is severely allergic to tree nuts. He has some other severe food allergies, but it was definitely some sort of nut being baked.

The bakery is near the entrance, and shortly after entering the store he started having an allergy attack. He couldn't breathe well, and we ended up having to leave and treat his allergic reaction.

I want to say- 1)I didn't know they had a bakery 2)when I realized they did I didn't know they would be baking anything with his allergen 3)we didn't know until that moment that he would have an airborne reaction. We don't keep any tree nuts in our home since his initial reaction (touched one, didn't consume, and had anaphylaxis reaction) and I never baked with them. 4)we carry an epipen twin pack, fast acting allergy medicine, and have emergency plan in place should he have anaphylaxis reaction. So while it was a scary moment he was tended to immediately.

I have been back to Lidl since, however, I have not brought my children because of having to worry about potential reaction to the bakery. When I went back there was again a very strong smell from the bakery department.

Aside from the bakery though, their produce is fresh, prices aren't bad on some things. Others you need to be careful with because you can get elsewhere at a better price and still comparable in quality. The cashiers are nice, and the other employees on floor are helpful.

But you definitely have to price compare and pick and...

Had the worst experience and rudest a person in entry way to greet me!!! the employee yelled at me like I have never heard it before. Not only she yelled rudely about the mask at me but was also wearing her mask not properly at the time I entered the store. Instead of yelling and shaking all she had to do is ask me to put on my mask or offer me one since I forgot mine at home. There was 2 people coming out of the register without masks, so why did I get picked on? Masks are not a LAW in North Carolina and people with medical condition have a right to not wear it. If you require your customers wearing mask you should start from your employees wearing them correctly and provide proper customer service. I wish I had time to stay and chat with the manager but I didn’t have time on my Sunday afternoon. Highly doubt I will come back to this...