Walgreens — Local services in Cheboygan

The 5 stars are for the staff. Despite the phenomenal workload especially in the pharmacy department they find a way to remain calm and courteous. Walgreens pharmacy is tasked with being one of a few pharmacies with extended hours and regulations that make them the go-to pharmacy for complicated prescription access. Despite understaffing due to Covid-19 and the responsibility of balancing excessive amounts of critical medications for a large county they show up every day to face a line of urgently upset customers that many times is so long that hour long waits are normal. As the drive-thru line is always busy you will also see workers handling multiple calls and in store customers at the same time. Many days calls are so backed up that customers must drive in to consult staff in person. Just one wait in line will give perspective of the overwhelming task this pharmacy deals with daily. Many customers like myself rely on this pharmacy for well-being.

THE SOLUTION FOR EXTENDED WAIT TIMES ON PRESCRIPTIONS IS TO CONTACT THE WALGREENS CORPORATE AND MAKE THEM AWARE THAT THIS COUNTY IS IN DESPERATE NEED OF ANOTHER BRANCH TO REMEDY THE PRESCRIPTION WORKLOAD OF THIS PHARMACY.

The only other option is to be patient and understand that these workers go above and beyond to fulfil the massive amount of prescriptions that are backed up everyday. Be kind and patient with new staff so they have time to become the experienced staff we need instead of pressuring them to the point that turnover compounds an already stressed situation. Let the new staff figure out the computer program while kindly asking them to seek guidance from a seasoned staff member. Understand that there are customers that come first in this overburdened system as a lack of medication for them can be fatal.

This pharmacy will go out of their way to help anyone if addressed in a respectful, kind manner. As customers we can do our part by using the app to preorder refills ahead of time! Anticipating our pharmacy needs and allowing MORE than adequate time for refills. The app will populate a pickup time but the user can modify that to give more time. Expect that you may still have to wait if you arrive at the pickup time & allow yourself some extra wait time. If you have extra wait time on a particular pickup such as shopping in town you need to do, Offer the extra time to them. It will be appreciated!

We are all in this together and we have been since Walgreens offers Covid-19 vaccines as a community we can offer...

Pharmacy lost my prescription! I went in there and they were extremely busy due to Kmart Pharmacy here closing. I handed them to separate paper prescriptions and I remember specifically the tech asking for my date of birth to write it on them. I went back earlier that day to pick them up and I only got one of them back. So I figured that they just hadn't had time or didn't have them in so I waited a few days went back and asked about it and they said that they didn't have the prescription as in the paper copy or it on file. She told me I should go look in my vehicle and make sure I didn't forget it or leave it behind and I told her I was positive that I gave them both to her. This was on Saturday so I had to wait till Sunday to have my doctor's office call there and verify the prescription. I was told that's all they would have to do and everything would be fine. But now I have to wait for my doctor to rewrite a paper prescription who won't be back for a few more days. When I talked to my Dr office this morning they told me that the pharmacist said she doesn't make that kind of mistake and that they told me that didn't have one of my meds on hand and gave me back the paper RX ! THERE A WAS ABSOLUTLY NO MENTION OF THAT TO ME! So they're trying to go and make it sound like it was all my fault which I feel makes me look bad to my doctor's office and the tech that took my initial prescriptions and the one that I talk to about everything wasn't even there this morning for the doctor's...

I’ve noticed service becoming increasingly poor at this Walgreen’s pharmacy. It mostly seems to be a lack of communication, perhaps among the staff but mostly with the customers. Tonight was the last straw for my family. I waited in the drive-through behind two vehicles for 20 minutes. Not great but understandable I suppose. Times are tough. When I pulled up to the window it was 2 minutes before 7 (in the cluster of notices and papers on the window one of the schedules said that 7 was closing time. I waited for 15-20 minutes watching 4 different employees walking back and forth, working, eating, etc. I figured they must be busy with folks inside. I wondered if they realized I was there although a couple times I noticed a glance in my direction. (pretending they weren’t seeing me?)

At this time I pushed the service button thinking maybe they thought someone else was helping me. No response. A couple more sideways glances at me. I tried catching someone’s eye by waving but no bites.

After a total of 40 minutes waiting I gave up. I called the manager and explained. He apologized and said he would say something.

I don’t usually leave reviews, let alone negative ones but I hope things improve there and maybe this will help. The least they could have done was say “sorry we are closed”. Like I said, this is not the first awful experience there and other reviews show the same. Meanwhile, we’ll be...