Les Schwab Tire Center — Local services in Chelan

I’ve been a Les Schwab customer for 40 years and my family since they opened. Have always appreciated their customer service but recently it was over the top and I just needed to write it. I recently bought a set of 4 new tires for my 2023 GMC. 80,000 mile warranty kind of tires. The ride just wasn’t perfect so they quickly rebalanced them all. Brought it in a week later and they rebalanced again. Brought it in a couple weeks later and they “road force balanced” and determined 1 tire was defective. Immediately replaced and rebalanced again. A week later still not right. Just a shimmy I’d never had. So they took all the tires off, put original tires on and rebalanced and told me to go drive. Butter. All was perfect. So they took their tires back and gave me FULL credit and ordered me a set of 4 that was a different brand and installed. All is right. All of this I’ve come to expect but the ease of which this all happened was the reason for the review. Jeff Schumway at Chelan, WA branch absolutely put on a clinic of how to treat, work with and keep a customer. Always interested in just making our experience flawless. Not interested in doubting, blaming truck, etc. Again, this is my first review in my long tenure as a client but man will I continue to be a Les Schwab guy going forward. THIS is what service looks like. Thank you Jeff an thank...

We have been life-long Les Schwab customers for tires and some other routine maintenance services. We have never had a bad experience with Schwab's until moving to Chelan. Every interaction we have had with the Chelan les schwab has been negative. The most recent instance (that prompted this review) was the most eggregious thus far. We scheduled an appointment to get our winter studded tires and wheels swapped with our summer tires and wheels (both sets of which are les schwab). Rather than receiving the quick, simple, and complimentary swapover we expected, we were given a sipping service- which we were misled to believe was $20 total, not $20 for each tire- and forced into purchasing a TPMS service which had never been previously required with minimal and sub-par explanation of the reason for the service and given no choice in the matter, leaving us with an unexpected and not agreed upon $246.41, two hour long appointment. I am extremely disappointed with the Chelan les schwab from repeated negative experiences. I sincerely hope this is an isolated issue and not representative of a larger change to the company as a whole, or else our business will not be the only market...

Staff was not good at keeping appointments. Dropped my car @2pm for struts & an alignment. Walked 25 min home since I didn’t want to pay for Uber, paying for the appt would set me back $900. Was told it would take 3 hrs and they would call when finished. @4:40 I walked 25 minutes to get back. Staff then told me the part had arrived wrong so they hadn’t done any work on my car. She said the mechanic had called me hours ago. I checked my phone for a call from them and there was none. She said it wasn’t their fault the part had arrived wrong and an opening on Wednesday was available to do the work. I wasn’t able to that day so we had to reschedule another time. Felt like this company didn’t value my time and staff even began to help other customers before I had received my keys and I was waiting feeling very uncomfortable. Update: got my work done and their call came through 👍 tried getting a ride but ended up walking again, Staff attempted to be polite which was good. Got another quote for my brakes, but I won’t be making any appointments soon, mainly because of low funds. One good thing is I was able to pay with credit so the blow...