Pies Lockport Furniture — Local services in City of Lockport

The store is severely outdated and literally falling apart, to the point that is felt unsafe/unsanitary to even look around. There were numerous leaks from the ceiling including a half dozen large holes/gaps, one of which was covered by a large dome of plastic with a 'disguised' garbage can underneath. Another had ceiling insulation coming down out of it and it was so black i would venture to guess they have a mold issue! This was a major turnoff to my wife and I. Additionally, the middle aged male working on Black Friday made absolutely ZERO effort to greet us or give us any information on any of the furniture we looked at. We came in with a potential to spend thousands of $ which they could most likely used for the major repairs the building needs, yet we walked out within 15 minutes. (probably a good thing because if we had purchased anything, it would most likely have had issues due to the store's uncleanliness and the possible mold issues. In business for 100 years but probably not for another year if they don't figure out customer service and/or find a new...

We purchased two Lazyboy recliners a couple of years ago. One of the chairs developed a problem with the arm becoming loose and floppy. I tried repairing it myself as I figured it was out of warranty. My attempt was unsuccessful. I decided to call Pies to see what could be done. I explained the problem to Marty and he sent his delivery guys out to pick it up to see what could be done. I did not know what the charge would be but figured- it is what it is. Three days later the guys brought back the chair all fixed. When I asked what I owed them, they told me Marty said “ Don’t worry about it”. REALLY ? I thanked the guys profusely as they left. I was floored! THIS is what excellent customer looks like ! Guess where we’ll be going the next time we need furniture ? A no brainer. This kind of service is UNHEARD of these days....

Spent thousands of dollars on a living room set. The delivery guys claimed they couldn't get the old furniture out. Bragged about his 25 years of experience and wouldn't do it. The house wasn't built around the furniture! My wife told them they came in the sliding door with the couch on end but they didn't even try going that way. Left the old couch in the middle of the living room and the chair and a half in the kitchen blocking the door to the garage. I have no clue what I'm going tondo now....