Scirto Jewelers — Local services in City of Lockport

Disappointed . In Feb. 2024 i had a synthetic stone replaced on a

mothers ring that cost $113.50 including labor. I had the exact same service performed approx. one year ago at Scirtos I dont know if it was the same stone or not. The cost at that time was $55.00. I paid the $113.50 reluctently w/o asking any questions. I kind of liked the fellow behind the counter. I,m not sure if he was the owner or not but he seemed like a good guy. This was on Feb 29th when I picked the ring up. Anyway I decided not to make an issue out of it. I just let it go and chalked it up to inflation, I guess. Until I received an e-mail from Scirtos on Mar. 1st asking me to comment on my recent experience with Scirtos So, since you asked, I decided to comment. No hard feelings.

Gordon Maska 4875 Lower Mt...

I truly can’t say enough good things about this place or the people behind it. Tom as well as Debbie are absolute gems. Over the past year, I popped in more times than I can count, trying to figure out what kind of wedding band I wanted. Every time, they welcomed me with kindness and patience.

When I was finally ready, the process couldn’t have been easier or more special. I felt genuinely cared for, not just as a customer, but as a person. My wedding band is everything I hoped it would be, and more. The quality, the service, the attention to detail, it’s all top-notch.

This is the kind of place you keep coming back to, and the kind of people you want to support. I wouldn’t dream of going anywhere else. If you need something special, this is the...

I'm so disappointed in the service and quality of work done on a ring I recently took in for repair. I took the ring in on Feb 28, received an estimate of $85-125 for repair, which I authorized. After more than 1 month, and several calls to them, I finally picked up the ring, and was told it was $150. The sales person took my receipt with the estimate, and wrote over that, $150. She kept my original receipt. She also told me that the jeweler had put off this repair until last of all his work. When I got home and looked over the ring, there was a new gap in the gold, and appears that the stone had been chipped as well. I will never take or buy anything there again. Poor customer service, and poor...