KAY Jewelers — Local services in City of Olean

DO NOT GO HERE. my husband had brought my ring in to have my prongs fixed because my diamond had fallen out(found it luckily) they noticed a crack in part of the band and a small diamond missing- said it was fixable. had for two weeks and after that time said it was not fixable for whatever reason. got it back today and the soldering on the prongs is messy and doesn’t even match the ring, band is sanded for no reason and half of the detail is gone, crack not fixed either. complete mess of a job and ruined my ring completely- put a picture of the original band thickness...

I had a wonderful experience at Kay Jewelers! Brooke & David are incredibly friendly, knowledgeable, and patient, helping me find exactly what I was looking for without any pressure. They took the time to explain the different options and made sure I was completely satisfied with my purchase. The quality of the jewelry is excellent, and I’m thrilled with what I got. I’ll definitely be returning for future gifts and special occasions. Favorite jewelry store in town! ...

My husband bought my ring from here and it was very expensive But my one diamond keeps falling out. And I take really good care of my ring. I went back multiple times less then a year just to get my ring fixed And they seem not to know how to fix it right because it continues to fall out. And now the want me to pay over $500 to replace the diamond that wouldn’t have fallen out if they fixed it right in the first place. I wouldn’t suggest anyone to buy any...