Steinhafels — Local services in City of Pewaukee

Edit-14 MORE weeks before they can get someone out to fix the chair. So that "VIP" care.. it's really just...nonsense. It's 'you'll get so annoyed, you'll buy a new one.' And they're right. We ARE going to do that... and we're actually going to be buying furniture for an entire new house, but none of it will come from this place.

It'd be a negative review if I could. Not for the original chair I bought... though, it wasn't great, but I picked it out. That's on me. I got it for my Dad, he's had knee injuries.

I'm just so sick of these stores selling their warranties and saying they're good and they'll cover them.

Again, I got one a recliner for my Dad. He hurt his knee. It stopped working 7-8 weeks ago. I called Steinhafels as I was told they took care of their own warranties.

I eventually got a reply from "ServeCo," which goes right into the spam folder.

Upon getting it, they said they "needed more information.

I literally covered ALL of it on my initial questionaire.

"Is the item plugged in."

Well Jesus, I hadnt' thought of that. I only mentioned I'd plugged and unplugged it multiple times and checked the connection at EACH connector.

-Does the Green light go on. Yup! That's just asking if it's plugged in again.

-Does the engine make noise or is it dead.

I explained we'd started having trouble with it not working and then it'd would start working again...and then finally it broke and it won't move at all and it's not making any sound.

You need more information on THAT? "Does the engine make noise?" Does "NOT MAKING ANY SOUND seem like the same thing as "not making noise?

Between the rental properties we own and the items I've bought for my own house, I've bought 30-40K worth in the last decade. Not a ton, but I'd think it'd be a enough to now screw around over a cheap chair.

But it's not. And my Dad... who sits on that chair so he can put his leg up and ice his knee, now he has to try and tilt the chair down and then force the foot up. That's the technicians advice when he FINALLY made it out here.

Now we're waiting on the part to come and when it does, I guess we give them a call and they fit us in 2 weeks or so down the line.

And that's why I'm looking for a nice new recliner elsewhere. Just.... ridiculous. My Grandmother spend probably tens of thousands there, my Aunts and Uncles have all shopped there. To be fair, I was warned, but I didn't think it'd be this bad.

The Furniture is fine, don't trust them...certainly not beyond...

Worst customer service that I have ever experienced. I purchased a couch and a table for $5,400. I paid with a check. I have $15,000 in my account. A text was sent to my wife and my son from someone who processes their payments stating that they need to process my payment electronically. I gave the ok and it cleared my bank. Today I received an email from Steinhafels stating that they would not deliver my furniture because they don’t have my payment. I called Steinhafels and also sent an email with a copy of my bank statement showing that the money was taken out of my account. They still refused and said that they had called me about a payment issue. I never received a call from Steinhafels and offed to show them my phone log. I called Trans union who processed the check and they verified that it went through. They didn’t care and even told me that it wasn’t them who contacted Trans union. Steinhafels put all the blame on me. I wrote them a check for the $5,400. I have $15,000 in my checking account plus a line of credit of $75,000. I could have written a check for $90,000 and it would have cleared. After all this they called back an hour later to tell me that they did indeed receive my payment. They still refused to deliver my furniture today as was promised when I made the deal. I am a business owner and I am honored every time someone walks through my door and trusts me with their Hearing Health Care needs. Apparently Steinhafels doesn’t share my feelings.

Steinhafels replied to my review. I must correct them. There was never a call from anyone at Steinhafels alerting me to any problem. Rather than depositing my check at the end of the day they outsourced it to a third party. Their third party processor didn’t even call me. They called my son who hasn’t ever been associated with my account. I called them and gave them permission to process my check electronically. They did and the money was taken out of my account. The only direct contact from Steinhafels was an email on the day of delivery stating that there was a problem. I immediately sent them my bank statement showing the withdrawal from my account. They even denied that they had a third party process my check and suggested that I did. I refused delivery the next day because how horribly I was treated . Again they are putting the blame on me when they refused to honor the agreement despite having received my payment. My phone records and bank statement supports...

We ordered two recliners in October 2021 and were told that they would be delivered in January 2022. January came and went with no call from the company until we finally called in February and were told they would be here in March, then when we called again in March we were told end of May, then when called were told August. Finally we canceled one of the chairs and ordered an in stock sectional, the order was delivered and was the wrong one. I called and was basically told I couldn’t speak to the store manger, finally I harassed them enough and was sent to the store manager and was told it was not the “designers” fault but ours, when I gave them very specific information on what way the sectional should face. I was told that they didn’t believe my story because the woman has been a designer for 20 years and there would be a 15% restocking fee and a $150 delivery fee for the correct couch. After arguing with the store manager Able for a half hour I was able to finally get what I originally ordered without the restocking fee and avoiding the delivery fee by going to pick it up ourselves. They picked up the incorrect couch from my house today and my husband went to get the correct one. I confirmed with Able that the order for the correct couch would be ready to pick up instantly after they picked up the incorrect couch. my husband got to the store and somehow there wasn’t an order in the system for the correct ordered of the correct couch. He sat with the store manager to again get what we ordered and finally canceled the second recliner from our original order. I will never deal with this company again, they never reached out to us about the chairs being delayed and we had to call each time to figure out where the two recliners where that we paid for last year were. I was also originally told by the “designer” that I was not allowed to speak to he store manager because he couldn’t help us. When I spoke to the store manager I was told that I couldn’t speak to anyone higher then store manager because there was no one. Had we the company been communicating with us since January and letting us know the delivery was delayed I wouldn’t be so angry, however after all the back and fourth and utter disrespect from the designer and store manger I will NEVER recommend anyone go to Stienhafels for anything! The prices are cheaper at just about any other place in our area with the same quality product and far better...