McSweeney Chevrolet GMC — Local services in Clanton

Where do I begin...

I began looking for a truck approximately two weeks ago and was referred to Stokes Chevrolet by my father-in-law. When I went on their website I found the truck I purchased and it was listed with the "Stokes Low Price" of $63,095. When my wife called to begin the purchase process they sent us an adjusted price of $66,093. I then inquired about the price difference when compared to the online price. They said they made a mistake online and would not honor their own advertised price. My wife asked to speak to the manager (Mike) and was told that he had then changed the price at that moment.

I later called myself and asked to speak to the same manager and was told that "Mike" had went home for the day and was placed on the phone with a different sales manager (Brad Horton). I began to explain the situation to him about the price being changed during the negotiation process and he stated "that wasn't possible". I then explained to him what "Mike" had told my wife and he continued to tell me it wasn't possible. My wife later emailed the owner and received no response.

At that time I decided to look at options at other locations and was unable to find the truck I wanted at any other dealership within a 500 mile radius of my location. That is the only reason I continued with the purchase from Stokes Chevrolet.

When I arrived at Stokes Chevrolet to complete the purchase I did a walk around inspection of the vehicle prior to signing any additional paperwork. During the inspection I found two locations on the vehicle that had minor paint and plastic damage. Mr. Tom Brown, the salesman, immediately went to get someone to remedy the issue. When Mr. Brown returned there were three employees with him (General Manager, MIKE KAMPPINEN; Warranty Clerk, MICHELLE PRICE; and on additional gentleman by the name of David) Neither of the three individuals introduced themselves. I got their names from the stokes employee page and David's name came from Mr. Tom Brown.

The three individuals began talking amongst themselves about how to remedy the issues. They initially wanted to me to leave the truck for them to correct the issues but that was not an option for me as I live out of state. The general manager Mr. Kamppinen suggested that they could order the piece of tail gate trim that was scuffed up and I could replace it myself. He also suggested that they could just use "touch-up paint" to fix the chipped off paint on the front bumper. I politely stated "with all due respect this is a brand new vehicle and I am paying a lot of money for and we will not be touching anything up. Its a brand new vehicle and I expect it to be in brand new condition when I purchase it." We then discussed a plan to get the issues corrected at a location more convenient to me and Mr. Brown ensured I was satisfied with the outcome.

Mr. Brown then went over everything on the vehicle with me to show me all the features. We started on the outside of the truck and then the inside. He covered every button in the truck with great detail and asked if I had any additional questions. I did not have any other questions at that time so we then took it for a test drive. Upon return from the test drive we completed all sales paperwork. During that process, no manager came to thank me for my business or asked if I was satisfied. In fact, Mr. Tom Brown was the only one that shook my hand and thanked me for my business.

With the exception of Mr. Tom Brown, I have never met such a collective group of dishonest salesman that have no concern for customer satisfaction for continued business. Furthermore, it was very clear to me during this purchase process the owner does not show any concern for customer satisfaction. If I never have to do business with Stokes Chevrolet again it will be too soon. With that said, I would recommend to anyone in the market for a vehicle to be leary of the "Stokes Low Price" listed on their own website and to avoid doing business with them...

Please pay attention to this review if you plan on taking your car to the service department anytime soon. I have a 2017 Chevy equinox that needed simple ground cable and battery terminals replacement. I took my car in on Monday at approximately 10:30 am. I was told that it would take just a couple of hours if I wanted to drop off my car and come back that it would be ready. They entered my car into the queue that I had access to look at through a link on my phone. It said my car would be ready for pickup at 5:00 that afternoon and the approximate amount would be $230-$250. 4pm rolls around, and I had not heard back from anyone regarding when I could pay and pick up my car (website states they close at 7pm). I deceived to give them until 5 and then if I still hadn’t heard anything, I would call back. I called back at 5:10pm and it said the service department was closed. Now, I work a full time job where I drive from clanton to Birmingham and I have a kid that has to be dropped off at school and for extracurricular activities and I am in college. We only have one other vehicle that my spouse would have to use to work the next day, as we work in different counties. I continued to call with no answer. After no answer, I decided to just drive up there and see what was going on. I get there, and the only people there are two guys from sales department. They tell me that the service department closed for the day at 5:00. I advised them that was the time I was suppose to pick up my car and no one had even reached out to let me know my car wasn’t done and that they were closing early. I asked if I could get my car and I was told no. I asked if I could get my work stuff from my car as I worked the next morning at 8 and I was told no because it was on the rack and locked up. No one would try to get in touch with anyone from the service department for me. I asked them how they expected me to get to work the next day for a 12 hour shift to which the guy replied “surely if you have to call out because of not having a car it will be okay”. Well sir, it was bold of you to assume that I can miss out on a day of work. I can’t. Not to mention it goes against my call out in advance policy at work. After fussing at them, they said they would give me a rental but that they really weren’t suppose to and I would have to return it Wednesday morning. (I was suppose to also work Wednesday 8-5). So I had to call off work for Wednesday to be able to get the rental back in time. I was told a manager would call me back the next day because I was every upset over them keeping and locking up my car without my permission and just assuming I had another ride. I never heard from a manager. Tuesday morning, my service advisor called apologizing saying they never got to my car the day prior. I said that’s fine, but you should’ve called me so I could come get my vehicle. He apologizes again and said he put in the order for the part I needed and it would arrive at 12 and the car would be ready at the end of the day. He told me he would call me back within the hour and let me know the exact price and pick up time. He calls back and says it’s going to be $350 which is $100 more than what he said originally and it would be ready later and he would give me a call. I never got a call. So at 4:30 Tuesday I called back asking for an update. Once again they never touched my car and were going to keep it and lock it up AGAIN without my consent. At that point, I told him to take my car off the rack and I would be coming to pick it up as soon as I’m off work and take my car elsewhere. I pick up my car and the next day, Wednesday, I take my car to the Chevy dealer in Prattville. They have me in and out in under two hours and that was with ordering parts. They only charged $135 for both terminals and cables plus labor. I say all o this have if you’re looking on quick, honest priced service, stay away from mcwweeney. It was an awful experience. And...

Terrible service. First time there, I asked for synthetic oil change and a tire rotations. All was fine, so I thought. When back a second time for wheel balance. With an appt. Was suppose to take an hour. Had to be out and on the road by 9am for a family trip., which the writer was aware of when appt was made and when bringing vehicle in. Appt was for 730am. Arrived at 710am. Didn't get my truck back until 1020am. I went to the desk 3 times and was told they were backed up....??? The next week a very nice lady named Christy called me to inquire about my service experience there. I told her all about how I was treated and she had the service manager David Welsch call me back. After a long conversation he offered me a free synthetic oil change and wash and vacuum onto use when I needed. I said ok and gave them another chance. I made an appt for my oil change last week. I went in 2 days ago and had it done. I was there for a little over 2 hours which is way too long, abut never the less it was free so no big deal. When I got home, I took a look at my paperwork, and from looking at it, it didn't look like they had put synthetic oil in my truck, like had requested. So called the writer, Michael Trump, and asked him what oilwas put in my truck. He proceeded to tell me that it was synthetic blend, not synthetic. When I told him that I requested synthetic oil , he immediately started to argue withe me, and went on yo tell me that's what they used the time before that as well. Now I'm getting upset, and request to speak to the service manager, and he hangs up on me!! Now I'm pissed!!! So I call back and ask to speak to the service manager, and proceed to tell him about what has happened and how rudely I was treated. He asks me to bring my truck back and they will change the oil and filter again. So I went in yesterday to get it corrected. When they were done I asked the writer about what they were going to do about me being over charged for the previous oil change since they had put the wrong oil into then too, he immediately gets arguments about yhat saying that they did put the synthetic oil in it, but when I shoe him the receipt , it proves they did not, and I also had used the coupon for the discounted price. When I tried several times to address this with the service manager, he no longer wants to talk to me about it. So I called Chrity and she said she would have the owner, Mr. Stokes, call me back about it. I have yet to hear back from anyone. . So far, I have been ripped off, held up for 3 hours on a 45 minute waiter tire balance, and made to waste about 4 hours of my time getting the issues with the second oil change taken care of . Not to mention, when they had to redo my oil change yesterday the mechanic, becuz he definitely is not a technician, got oil all over the top of my engine, all over the engine compartment, and hood, bug deflector, grill and left front fender, so now I have to take it back to the car wash as well. After all of this, I would highly recommend taking your vehicle someplace else for service. If they can't get the simple stuff right, I would really hate to see happens if you need a heavy repair or electrical repair done. May God Help You!!! WORST SERVICE I HAVE EVER SEEN...