The UPS Store — Local services in Claremont

First time dropping off returns at this facility. I was greeted by the owner Jim and was first surprised to hear the way he was speaking to other customers who would call (very sarcastic when customers were inquiring about the fees.) Second, I had 6 amazon packages to return 2 of which were already prepackaged. My return label and the amount of packages did not match up so I kindly asked him to assist me and he said “I can’t help you with that.” Second he looked at all my packages and said I would need the largest box for $46. Amazon packages that are already packaged and sealed don’t need to be repackaged. Then, for some reason one of my large duplicate orders stated on Amazon that I could return for free at Whole Foods so I asked Jim how could I return the other orders at Whole Foods so I don’t have to pay for a box. Again he replied “call Amazon I don’t know.”

Something seemed fishy to me at this point because he just made me purchase a $46 box (more than my actual Amazon orders) and then when 3 of the orders didn’t need to be placed in a box, he still stated “you need a large box.” I called back and requested to speak to a manager and Jim’s response was “ai am the manager and the owner and hung up on me while I was speaking.”

I’ve never been treated like this at any UPS store or any business in Claremont. I would not recommend anyone to support this business unless this owner learns to respect all customers and not try to...

My Mother, who speaks a foreign language, needed to get some forms notorized. I came to this UPS Store and the Owner himself, couldn't help my mother because she could not understand him. And I was told by him that I couldn't translate because of state laws that protect people. Which I totally understand. What was upsetting was that he didn't have a third-party translate company to assist him. And WE had to go in search for another Notary. If you can't fluently speak and or understand English don't come here or anywhere. Call before you go by. Otherwise, it will be a waste of your time. He did tell us where we can find a Notary that spoke...

Outstanding People! Outstanding Service! I’ll start with the people: Patience, David, Esther, Alexandra and Jacob are wonderful. They always have a smile and can help you with anything you need within the realm of their business. Next, their service: For years, I conducted business with a mail depot. I was not at all pleased. I found the UPS store in Claremont and it’s been a great relationship. Open 7 days a week, they are very helpful with the various size packages that I ship. I probably receive between 2-15 packages a week and I know that they handle them with care. I cannot possibly ask for better service because they are simply...