Shangri La Day Spa & Botanica — Local services in Clarksville

Had to give one star just to write a review on the horrible experience at this location in Clarksville. My appt was for 1:45 I arrive at 1:54, I know because I looked at the time. It was a Saturday and traffic was crazy even thou I gave myself ample time. There was no one at the front desk and when the girl shows up at the front desk it’s 1:57, she said they could not provide service because I was 15 mins late. I said I’m less than 10 mins late, but they can deduct the 10 mins of the service. She said no, there is a cancellation and no show policy. I did not cancel and I did show up, and if it’s 15 mins according to your time it’s cause you weren’t at the desk. The website does not show anytime limit of late arrival, it does however say “you will be serviced for the time allowed” which in my understanding means I would get 80 or 75 mins of the 90 mins I paid for. I was not even offered that! Then she said I would only get half my money back, are you crazy??!! I paid for a couples massage for 90 mins, so the massage therapists will sit there and do nothing for 90 mins and take my money? Where in her mind does this make sense?? I told her to either deduct the 10 or 15 mins from our time or deduct the 10 or 15 mins from my money. She said no. She could have accommodated us but at this point it was her “personal” preference. And she said she was the manager!!! Poor management, and she needs to make sure there is someone at the front desk at all times. Never have I ever been thru something like this. Will never go there or recommend to anyone else. And definitely not getting my money for no service given. She totally ruined my husband’s birthday gift!!...

I purchased one of the summer packages that included the steam Wonder, massage, and facial. The massage was excellent and truly professional. The Steam Wonder was interesting, but way over priced due to lack of any true benefits and looking/feeling like you are in a kids fort/tent with a warm humidifier. Also, spas that offer something that includes steaming, body wraps, or even some massages with oils will have a shower for the client to rinse off. This one does not... The order of the package was wrong too. Usually you would have the massage first, then the body steam, and last the facial (you SHOULD NOT have a facial and then sweat it off). They do not go in a specific order, so if you are a spa enthusiast, like me, you will feel cheapened and dirty. The facial was THE WORSE I have ever received. Save your money and skip the facial. They charge MedSpa prices for...

I have been to Shangri La Day Spa many of times in the past. Services have always been great. Ambience is great and people are friendly. I always get a signature facial when I go.

I was not pleased with my most recent visit. The high frequency machine was to be used during my service but was told it was being used in another session, so we had to skip the process. I didn't get hair, shoulders, arms, hand massage that comes with the signature facial.

I took my daughter to get her first facial. She chose the express facial and it was right after mine. The high frequency machine was available for her facial but couldn't use it due to her having braces. She did not receive a massage either.

Basically charged full price for a service that I did not get full services for. I was told our esthetician was new and may not have known that was apart of...