Clear Lake True Value — Local services in Clear Lake

I have lived in the area for about 6 years and this has been one of my favorite businesses. I have always found this place to be friendly, helpful, and knowledgeable. That was until the Sunday before Thanksgiving when I stopped in to get a snow blower. I found one that was acceptable and was asked if I needed help loading it. I thought that this was a genuine gesture until the gentleman from the firearms department came out to help me and was very rude and critical. He basically told me that I could not get the item in my vehicle and then was throwing orders at me when we were trying to get the thrower loaded. I felt like I was a total inconvenience to him at this point. I finally figured out that if we loaded it the opposite way we could get it in the vehicle. So, I went back in and told him that I had an idea and he got a terrible scowl on his face but came out. Then I had a little trouble lifting because of some health issues... I was parked in the handicapped spot with proper identification which I am sure he was aware of. He actually told me that I was not going to be able to do this. I do not believe this is acceptable customer service. So, finally got the thing loaded and brought it home. The first heavy snowfall came and the snow thrower was used for about 20 minutes before it broke down. One shear bolt came off and then the central auger started scraping the housing and sparking and there was a flat tire. I called the hardware store and was informed that the repair guy was off that day. I was very frustrated at this point, so I took a few days to cool off. I called back to get the snow thrower picked up and repaired because I was told when I bought it that this was an option. I was then told again that the repair guy was off today and that the person who would pick up the thrower was out with covid. There was also a warranty on the snow thrower that does not seem to mean anything if the person that fixes them or picks them up is not available. I purchased this item in good faith that it would be taken care if it broke down but I guess that was just a sales tactic. I am very disappointed in this entire ordeal and am very strongly considering taking my...

I live and work in the Superior/Duluth area. Recently I purchased a Milwaukee M18 Hatchet. While trimming the branches off of several pine trees I managed to lose the oil cap. I went back to the place of purchase to order a replacement because I could not find it. I was informed that I would need to go to another store in Duluth and they would be able to help me. Disappointed by answer I made a call to Clear Lake seeing I was heading that way in a couple of days. I Upon arrival I was greeted by Jeremy (the guy with a mohawk) and he had a spare cap on hand for just this kind of accidental loss. It was in the original package from Milwaukee meaning they far enough ahead to have a spare. I drove 125 miles to get the best service. The are the...

We are so thankful to have the Clear Lake True Value close by, as the people who work there are the BEST OF THE BEST!! We bought a refrigerator today, from the helpful Ali, and Bob offered to deliver it on his way home from work! Unbelievable!!! He was professional, careful, friendly and efficient. It was top notch service! Our refrigerator is cooling down and will be ready to go by morning!! Thank you, Bob, for going out of your way to help us. You are greatly appreciated. P.S. A big shout out to Kevin, too, for helping us last week with a refrigerator for a rental. You tried to figure out a way to fix the old one which would have been a lost sale for you. Your honesty and kindness will never be...