Living Spaces — Local services in Clearfield

We spent dollars under $10,000 (one bedroom set with base, one dining room set for 8, and one living room set and extra chair) on new furniture. How it alwent wrong: There were some issues ordering the bedroom furniture while in store. However, what went wrong was we set the delivery date for the day my husband would be at home and could ensure it was all set up and if there were any issues. The delivery date was not registered! Several days later I received notice that I needed to set a delivery date. I called and stated that one was set in store, the representative advised it was not, apologized and offered to set the date. I asked for the original date as it was still the week after, unfortunately that day was no longer available. The next day was. I ended up having to take off work to stay home to receive the delivery. Day of delivery, day i had to miss work because it wasn't scheduled as stated in store. The two men showed up with only a bedroom set and the living room set and extra chair. I asked where my dining room set was, they said it wasn't on the order. He called his supervisor and asked, which ended up with me being given the phone. The supervisor advised the table had came in damaged and they didn't send it out. He said i should've been notified, I double checked my phone, my husband checked his later that night, we checked email, and no notification. He apologized and said they'd let us know when the new table came in. I did appreciate not having a damaged table (which leads to #3). Bedroom and living room set up, no issues, guys leave. Table finally comes in! Delivery, literally a couple days before my family visits from over 2k miles away for a couple weeks. My husband said they set it up and left. My husband went to put pads on the table chair feet only to notice that two of the chairs were missing the screwed in pads on two of the feet. More than likely just left in the boxes. And for the table, I get that it's me, the rails are new, it needs to be worked out, however, it gets stuck open or closed because the dropleaf is off rails. None of this is reported by the delivery team, their report basically states they are perfect. Yes, admittedly it was around a week before my husband called it in. The representative said we needed to send them pictures and then we had to do almost full return of the chairs to the store, nothing about the table. I sent pictures and instead of taking the chairs into the store, because come on, two little screw in pegs, really what a waste, i went into the store myself. I went to customer service, where the guy tells me he remembers us, he was there the day we ordered $10,000 of furniture, and he casually walked with me in the store to make sure he had the correct chairs to the table and then casually made sure I made it to the front of the store TO LEAVE. He said he'd check with "his guy" to take a look at the table because "there's no way his guys would've messed up an order", better way of saying "this is your fault". Over another week passes, my husband goes in today. He's told if we want anything fixed that we have to file a claim because we only had 7 days to report the issues. First time being told that. And, if we file a claim, that means the extra we spent for coverage from damage, NOT for delivery error, is on us and comes out of our pockets. I do not appreciate being lied to, not just once, but for delivery, for setup, for "my guys would never do that", to end with, "you only had 7 days". While we do Luke our furniture, customer service goes a long way and unfortunately, Living Spaces is not able to provide quality, honesty, or affordable ($10,000) furniture. Take caution, just because your nicest people are the ones selling you something doesn't mean the people you will have to deal with after are there for you, they are there only to continue draining you. And if you're wondering, no, we really did not mess up the table. I thought i was going to show off my fancy new table, instead I was embarrassed by how much I spent on a...

We purchased 3 new bedroom sets during the President's Day Sale. We loved the clean and fully visible play area for our daughter to play on while we shopped. I was looking forward to a non-pressure experience since it is advertised both online and when we were greeted that their associates do not work on commission, but we were constantly followed by multiple workers the entire time we were there and although everyone was friendly and helpful, we felt more pressured than stores with workers that do work on commission.

We custom ordered a bed in a different color fabric and were told it would take about a month, and were also told that the desk and bench were back ordered, as well. We received the rest of our items within the week and all were great quality except one drawer of one dresser arrived broken. They had me send in a picture and instantly ordered a replacement, and that process went smooth and great, except when the replacement dresser also had a drawer that was chipped in the corner. The delivery guy said he would submit a picture and that someone would contact me the same day. I never heard from anyone and when I finally called about the issue below and also asked about the dresser drawer, they told me it was because they were waiting on me to send a picture (even though the delivery guy already submitted one), and then offered me a discount of only $50 on a $1000 dresser, and said a replacement drawer couldn't be sent since the damage wasn't affecting function.

This week I received multiple notifications (texts and phone call) that the bed and desk were ready to be delivered, and I called to ensure both would be ready to be delivered together so I didn't have to take multiple days off of work to be home. They ensured they would both be delivered today. The delivery arrived with only the desk, and I was never notified that the bed wouldn't be coming. When I called, they said it was discovered the headboard was the wrong color fabric (again, it was custom ordered) and that was the reason it was not delivered with the desk. If I simply would have been notified, I would have rescheduled the delivery of the desk to be delivered with the bed at a later date so I wouldn't have to take more time off of work. I spoke with multiple people and each gave me different answers - one person said I needed to wait to be contacted from the warehouse - I never received a call, so I called back to be told it could be delivered in 3 days, then another person told me it would now have to be delivered in 5 days - all while I have already disassembled my old bed and now will be without one until it can be delivered. They confirmed that all the bed pieces were ready to be delivered but there was nothing they could do to have it be delivered sooner than in 5 days. I asked to be compensated for the additional time off of work I will now have to take, then they explained that discussion can only happen after the delivery (which will then involve taking more time to call and explain this whole story over again), so time will tell if that is compensated fairly.

Overall I can't recommend our experience with Living Spaces due to the pressured sales experience, the delivery having to be separated to many different times which meant I have had to take multiple days of time off work rather than just once or twice, the way they have not handled this bed situation well, and overall not being consistently notified - in addition to not being notified about the bed, I also did not always receive emails about other deliveries, and the quality of the dresser being poor two times. Our old Ikea dresser has smoother drawers than our new one that...

I wish I could give them a zero. You know when you go furniture shopping and you’re hoping for a good experience without pushy sales people talking you into something that’s not the color or style you want and doesn’t even show you any other styles that fit more what you do want. Well, that’s what happened to us. We went into Living Spaces in Layton to look at couches with high performance fabric noticed their Crypton fabric and really liked one of the fabrics. We were told that it came in a L shape and we could add a chaise with a length of 99in x 120in roughly. After figuring everything out that we wanted, we were told that the fabric was out of stock and the couch would be a little longer. The sales person assured us it would look fine. He didn’t offer any other options at this point for couches and lead us to believe that was the only high performance fabric in their store. Not true though because I found out that there were quite a few other options when I went back to the store a few weeks later.

It was the end of the day with a little over an hour before they closed on Mother’s Day. We ordered it because we thought that this sales guy and Living Spaces were really trying to help us find the right couch. They just want our money.

We went home and realized that the couch and dining set that we bought were not what we wanted and that we were compromising. We told the guy what we were looking for, but he didn’t show us any other options. He pushed literally one of the more expensive couch options. I went back to that Living Spaces many weeks later and there were several L shaped couches, with the color and fabrics i wanted that was not available in the couch we ordered, and were high performance fabrics.

The next day right when they open we tried to cancel all of it. We were able to get a full refund on the dining set, but they were going to keep 25% of the purchase for the couch since it was a special order. We didn’t want to loose 25%, so we just went ahead with the order hoping the sales guy was right about it not being too big and it would look nice.

Fast forward 6 weeks. Our old couch has been sold and I’m laying on the living room floor with blankets and pillows . The couch is delivered. There’s a dirt mark on the couch, the fabric doesnt lay flat on the corners in several places and the sales guy was wrong the couch is too big. We open a ticket with customer service . I’m so frustrated at this point.

I go down to Living Spaces because im told that maybe we might be able to exchange it, so i take a look at other options. This is when I find all these other options for couches that were not shown to us. The kicker is that these couches can be ordered in a variety of colors and textures, but are not considered special orders which means there wouldn’t have been any cancellation fee.

When the guy fron Living Spaces cames out to “fix” the corners where it was sticking out he use a rubber hammer. I dont see any difference. We got a notification that the case has been closed today just 24 hours after he was out here.

Let this be a lesson that Living Spaces is a bad place to go for furniture . They just want your money and they are not willing to make...